Safelite AutoGlass

Bewertungen

• RC

  Renaye Carmona

  4 days ago
  5.0
  I’m huge on customer service, and this location does everything right from the moment you walk through the door. From the receptionist to my technician, everyone was friendly, welcoming, and made the whole experience easy. I especially appreciated the extra communication and being kept updated throughout the process. This was my second time coming to this location, and both times I’ve had a great experience. They really know how to make something as inconvenient as getting your windshield replaced feel pleasant and stress-free.
• KP

  Kerry Martin, MA LMFT PLLC

  Aug 24, 2026
  5.0
  Using Safelite Auto Glass to fix 2 cracks in my windshield was a breeze from beginning to end! I found it easy and convenient to upload my insurance information on the website to determine what my cost would be and to schedule an upcoming appointment that worked well for my schedule! When Luis arrived, he was on time, friendly, explained the steps to me in a way I could understand, and directed me when and how to pay my portion. His work was quick and efficient. My windshield looks immaculate and I couldn’t be more thankful! Thank you Luis, and thank you Safelite for a great experience!
• JK

  Joseph Kopronica

  Aug 24, 2026
  5.0
  Excellent experience with Safelite in Surprise! The customer service was outstanding from start to finish. The service was fast, reliable, and professional, and I really appreciated the manager personally following up afterward to make sure everything went well. It’s refreshing to see a company that not only provides great service but also takes the time to make sure its customers are completely satisfied. Highly recommend Safelite in Surprise for windshield replacement!
• KC

  Kim Cherepinsky

  Aug 20, 2026
  5.0
  Brendon, at our local Safelite, did an amazing job! We were extremely pleased that the service was much faster then projected. It took half the time we were originally told to expect. Our family has always had a positive experience with Safelite, our glass coverage is relied upon because of the efficiency that Safelite provides. Thank you for having such excellent customer service. We will continue to be loyal customers.
• EH

  Erika Hayes

  Aug 2, 2026
  1.0
  I did all the work to make this claim work. They still didn't have it correct day of service said I would have to pay up ton$650 deductible (depending on service) I had already given them the claim number. 4 emails after the claim number was submitted stating they couldn't reach me....funny I'd just gotten off the phone an hour before with the claim # ...this company wants You to pay them and then get You to do the work to get reimbursed from your insurance company. They put in NO effort and get paid the highest amount!!! If your insurance pays out say 350 you are stuck with the rest of your money already "Safe in the arms of Safelight". They are tricky! Beware see if your insurance only pays 350 for a claim. They can't get more they accept what the insurance company pays it's an agreement they have to use insurance. But....if they get you to pay $650 They get to keep the extra 300 and you have NO RECOURSE. SO make sure you REFUSE to pay anything day of service and magically the insurance will verify the claim. I admire the hustle. Just won't be a victim of it! IN RESPONSE TO THE VENDOR RESPONSE: I have NO problem with the deductible *which I do not have* what I am saying is y'all don't take care of the insurance filing as you CLAIM. Then you send out emails that are untrue. I did answer my phone NO one called me 3 times to get information -- NOT TRUE. When I got the calls I answered and dealt with the claim information that you said you were unable to get "it takes a long time and may need to reschedule if you don't call them and get the info to us." It was absolute lies! YOU simply LIED! The thing is its a good scam if you can pull it off. Just didn't work on me!