SureStay InnSuites Phoenix Hotel & Suites by Best Western

Bewertungen

• LL

  Lauren

  Jun 29, 2026
  4.0
  The girl at the front desk was helpful! Her name was Yvette. She let me check in an hour early and upgraded my room. No complaints about my stay other than my loud neighbors. But I anticipated that happening with a hotel stay. The room appeared fine. Hot water worked just fine for myself and I’m happy my pup got to come along on my stay. Outdoors could be cleaned up a bit more, but overall I really can’t complain for the price and convenience.
• JL

  jay lal

  Jun 29, 2026
  2.0
  Bad service marred an otherwise good stay. They had no replacement towels and didn’t follow up after we asked twice for them. Check out was unpleasant because of a clerk clearly having a bad day as she seemed annoyed to help with checking us out.
• LL

  Ludo

  Jun 27, 2026
  3.0
  Un motel plus qu un hotel. Une chambre surannee une literie horrible une clim qui date des annees 80. Une piscine aussi verte qu un étang. Un petit dej inexistant. Pas de café pas de viennoiserie pas de pain pas de sale. Passer votre chemin.
• TB

  Tamiyah Bilal

  Jun 22, 2026
  4.0
  No Hot Water! The room was clean with no bugs and wasn’t humid. There was no hot water though. I didn’t use the TV to see if it works and I overslept for breakfast. Would have gotten 5 stars if the hot water worked.
• JG

  Jada Guillory

  Jun 17, 2026
  1.0
  Everything was a dump. Not even worth the money I paid for 2 nights there. The environment was unclean and unsafe. Someone had tried breaking into the window of my room, the room was unclean, bathtub finishing peeling off, ac dripping water onto the floor and my things, etc. Horrible. They won't even refund me for my horrible experience. I reserved a suite with a king bed for me and my family. Looked nice online. When I got there I got this trashy room with a full sized bed instead. The staff weren't nice or welcoming. They don't have a care at all. Don't stay here if you don't have to.