Best Western Plus at Lake Powell

Bewertungen

• AR

  Amber Rodgers

  2 days ago
  1.0
  When your guests arrive, they're tired. Its annoying having 2 Best Western with the same name right across the street from each other. In the dark, multiple cars were turning around and the front desk staff says it happens all the time. Pool and hot tub? Closed. No kettle or coffee machine in the room. Not American? You have to go to the Circle K to get cash to give the front staff to exchange for quarters to do laundry. Are you kidding me? I just checked in and already Im frustrated, tired and NOT impressed. This is NOT service. This is WORK. I called the Rodeway Inn and they were happy to charge my credit cards and exchange for quarters. Ive always had coffee makers brought to the room if there wasnt one present. So, if you're a solo traveler, this is exhausting. Someone tell me what the hell it is Im paying for here?? BWs response is basically, "you should have known". Stay somewhere else!
• DL

  DeAnna Lee

  4 days ago
  3.0
  Check in is listed online as 3:00. When we arrived at 3, we were told she did not know why it says 3, as check in is 4:00, and the rooms were not ready. We were told to come back in an hour. Be careful when asked if you want house keeping, as he told me to sign if I wanted it, as it was optional. I did sign and not once in 3 days did we get anything in our room. There were long lines for check in. I don't know if this was a staffing issue. At one point there was a dozen people waiting in line and no one was at the front desk. People were calling the hotel number and no one was answering. The rooms are a decent size. We didn't use the pool or any of the other amenities. The lighting above the sink that is in the entry way was extremely bright which normally would not be worth mentioning, but I'm talking crazy blinding bright, and the beds are adjacent to it. The majority of the people working there seemed like the guests were an annoyance. Just not a friendly, welcoming staff. Which in this day and age is maybe the new norm? But when spending hard earned money, we do have options.
• WX

  Wenjie Xi

  4 days ago
  1.0
  This is a nightmare place. It was very expensive when I booked, but the quality certainly didn't justify the price. There was large insect in the room when I checked in, and the bathtub had disgusting yellow stains. The soundproofing was terrible. I could hear the TV from the next room all night long. At one o'clock after midnight, two staff members even opened my door and walked in... They apparently didn't realize the room was occupied which was absolutely shocking. After breakfast, I discovered my key card had stopped working, and I couldn't get back into my room. The amazing thing is all these things happened in a single day. This was truly the worst hotel I have ever stayed at.
• VV

  V VZ

  Sep 14, 2026
  1.0
  Wat een verschrikkelijk hotel, niet gewend van Best Western! Wij hadden dit hotel geboekt voor het zwembad. Hadden 3 nachten geboekt. Na 1 nacht slapen stonden we klaar om naar het zwembad te gaan. Zou om 10 uur open gaan. Bleek dat de zwembad man nog bezig was om 10 uur. Om 12 uur en om 14.15 weer teruggegaan, nog steeds niet open. Toen pas hoorde we dat vanwege vanwege chemicaliën ivm verstoring door monsoon het zwembad nog niet open was. Uitgelegd dat we bij hun verbleven om te kunnen zwemmen. Hier werd niets aan gedaan. Ik heb gevraagd aan de assistent manager of we ergens anders konden zwemmen maar dat was niet mogelijk. Zouden nog 2 nachten blijven. Gevraagd of we de optie hadden om eerder uit te checken zodat we een ander hotel konden boeken en ons geld terug konden krijgen voor de aankomende 2 nachten. Dat kon. Ze zouden een notitie maken dat ze akkoord gaan met het uitchecken omdat niet alle faciliteiten er zijn. Spullen in de auto gezet en terug naar de receptie. Ik ging er vanuit dat ze het gereserveerde bedrag van de creditcard zouden veranderen, niet dus. We moeten het geld terugvragen via het boekings platform. We zijn naar een ander hotel gegaan. Later in de avond terug gegaan om in een email bevestigd te krijgen dat ze akkoord zijn met eerder uitgecheckt zodat we ons geld zouden kunnen terugvragen via ons boekings platform maar er stond niets genoteerd in het systeem. Ik probeerde uit te leggen dat we dit echt nodig hebben om ons geld terug te krijgen maar ze liet me niet uitpraten. Dit doen ze nooit, een email sturen dat ze akkoord zijn gegaan met eerdere checkout, was haar antwoord. Ik heb geprobeerd duidelijk te maken dat ze iets in hun systeem moeten zetten omdat het boekings platform contact met hun kunnen gaan opnemen maar dat moeten we maar morgen doen als de assistent manager er weer is. Ik weet zeker dat we geen bevestiging via de email gaan krijgen bij dit hotel. Ook staat er op de foto’s een koffiezetapparaat, die is er dus niet. Alleen bij het ontbijt is koffie de rest van de dag helemaal niets in het hele hotel. In bijna 24 uur meerdere mensen bij de receptie gesproken, allemaal onvriendelijk en niet oplossingsgericht! De hele dag verspild helaas. Nooit meer!
• HS

  Hazel Shin

  Sep 12, 2026
  1.0
  ⭐ 1/5 Update – September 2026: Unfortunately, this issue is still unresolved. The hotel confirmed that my belongings had been found and asked me to provide a prepaid UPS shipping label, which I did. However, UPS tracking shows that UPS never received the package. Best Western Customer Relations later became involved, and I provided documentation regarding the missing items and their value. I also recently sent the hotel the UPS tracking evidence and my correspondence with Best Western Customer Relations. I politely followed up again on Friday requesting a response, but I still have not received one. What has been most disappointing throughout this process is the lack of communication. When questions about responsibility or compensation arise, my emails—and even communications involving Best Western Customer Relations—have repeatedly gone unanswered. I will continue to update this review if the hotel responds or resolves the matter. ——— We stayed at this hotel after booking through Agoda. Unfortunately, our experience with the hotel’s handling of belongings left behind after our stay was extremely disappointing. After we contacted the hotel about our belongings, we purchased and provided a prepaid UPS shipping label specifically for the hotel to return them to us. The hotel told us that the package had been shipped, so we relied on that information and contacted UPS repeatedly to try to locate it. The local UPS team even searched for the package and our belongings. However, the UPS label we provided remained in “Label Created” status the entire time. It was never scanned into the UPS system. We later learned through Best Western Corporate that the hotel acknowledged that an employee had made an error in shipping our belongings. Despite this acknowledgment, the hotel did not meaningfully respond to our repeated attempts to resolve the matter. Even more concerning, Best Western Corporate also attempted multiple times to contact the hotel regarding our case and had difficulty obtaining a response. Our belongings were ultimately lost. The hotel never provided us with a clear explanation of what happened to them, never meaningfully followed up with us after acknowledging the shipping error, and never offered us a direct apology. Mistakes can happen. What was most disappointing was how the hotel responded after the mistake occurred. A shipping error might have been recoverable if it had been acknowledged and investigated promptly. Instead, we spent significant time trying to locate a package based on the hotel’s initial statement that it had been shipped, while our own UPS label showed that it had never entered the UPS network. Based on our experience, the lack of communication, transparency, accountability, and even a basic apology after losing a guest’s belongings was unacceptable.