Best Western Plus Oak Mountain Inn

Bewertungen

• JJ

  Jue

  Jun 23, 2026
  1.0
  This hotel is a major disappointment, especially for families with children or those with underlying health issues. While the front desk staff was friendly, that alone wouldn’t warrant a 0-star rating. Before booking, I researched the hotel online and saw that it had a majority of 4-star ratings. It’s a Best Western Plus, so I expected better quality than a regular Best Western. We stopped by this hotel during our road trip and booked two rooms. As soon as we entered the lobby, we were hit with a strong air freshener smell. It was clearly used to cover up the mold that was present. When we checked into the first room, we could immediately smell a mix of mold and a funky odor. We all started sneezing, and it lasted all night. Later, I went to check the second room, and it was even worse. The floor was wet, and there was a strong moldy smell. It was absolutely disgusting. My husband and child have asthma, and the mold in this hotel triggered their symptoms immediately and lasted all night. Before this incident, I hadn’t seen any reviews mentioning the mold, so I was unaware of the problem. This hotel is in a terrible state. It’s nothing like the pictures on the website.
• BP

  Brian Perry

  Jun 12, 2026
  5.0
  We were down for a baseball tournament at the Hoover Met. Great location about 15 min away. Very clean room. The breakfasts were good. The workers were all friendly and helpful.
• LG

  Lauren G

  Jun 9, 2026
  1.0
  No working elevator plus more issues. I checked in absolutely exhausted and needing a shower and sleep. I took a shower and the tub didn't drain. Called front desk and asked for maintenance. They weren't there. I asked for another room. "All because a tub wont drain?!" Correct, because my husband needs a shower and doesnt want to stand in a foot of dirty water. She said they were almost at capacity (it was a Monday night- nope) and she'd check and hung up on me. Ended up moving me from 2nd to 3rd floor which was obviously for punishment because no working elevators. Terrible customer service
• SK

  Shelby K

  May 30, 2026
  2.0
  Breakfast was good, that's why im a plus member because they typically offer nice amenities. This location put me, at 8 months pregnant, with my elderly near 70s mother and special needs child on the 3rd floor and didn't bother to mention the elevator was broken until after I paid. I tripped going up the stairs which I understand is my own issue. They could not get the room key to work and offered no explanation, so we just didnt have a working room key which was supposed to also let us in the side doors. Its a bit of bad business to provide people with such inconveniences and not even offer a discount or an apology. The stairwell and hallways smell like chemicals, the rooms are fine but not great. I called back several times after missing a phone call from them and they never answered the phone. I will never stay here again.
• RB

  Richie Blackburn

  May 10, 2026
  1.0
  Up on getting to the hotel the general manager was helpful in letting me check in early due to having to check out early for night shift work, also rates were reasonable for Friday after checking out Friday night Saturday afternoon my card was charged for $245.70 for a second night stay which was never discussed with the general manager who did check me in nor was I contacted about the second night stay the general manager told me that my card was on file so therefore it was charged due to the fact someone stayed in the room the GM insinuating that one of my people was staying there what he means by that I'm not sure but I know I did not stay there a second night so therefore they took $245.70 from my checking account and have not returned it as of yet this has been over a week ago my card provider is disputing this charge with the hotel I asked the hotel general manager to roll the cameras back and look and see who was staying there the GM tells me that it's my responsibility to find that out get a credit card number from them provide that to him and at that time he will reverse the charge on my card which is absolutely crazy so just a heads up be very careful in the fact that they keep your credit card information on file therefore at any given time they can charge your card whatever they want to upon figuring this out then you can dispute the charge and your card holder will have to communicate with Best Western to determine the return policy. Again just a friendly warning to anyone planning on staying there be careful and keep an eye on your charges from the hotel and definitely check rates because my Friday night right was just barely over a hundred Saturday night right was $245 even though I did not stay there had I have had plans to do so I definitely would have found a different location because it's definitely not worth $245 a night even if you are planning on staying with them.