Hi guys
I had an issue with a booking and contacted Sixt’s customer service for assistance. Although the original terms were clear, the team took the time to review my situation carefully and offered a very fair and considerate solution.
I was especially impressed by the human approach of the customer service team. They showed empathy, listened to my concerns and demonstrated that they genuinely care about their customers, rather than focusing only on company policy or profit.
The communication was professional, polite and clear throughout. I am very grateful for the way they handled my case and would definitely consider using Sixt again in the future.
Thank you.
MM
Monika Mestinšek
Jul 19, 2026
Very nice experience! We accidentally booked a car on the wrong date and the kind man working at the front desk came up with a solution for us and gave us a different car. If you're looking to rent a car outside of the city center, I recommend Sixt in Wembley!
SM
Sikhanyiso Matewele
Jul 14, 2026
I just want to say a big thank you to Mo for making my experience at Sixt such a positive one. From the moment I arrived, he was welcoming, friendly, and genuinely helpful. He made everything simple and stress-free, and you can tell he really cares about his customers. It’s rare to receive customer service like that these days. Thanks again, Mo. You made the whole experience enjoyable. I’ll definitely be coming back to Sixt again and hope to deal with you next time!
SZ
Sergio Zanellato
Jul 12, 2026
As always, I had a great experience with Sixt. The staff were very helpful when I collected the car, and the vehicle was in excellent condition. The car I originally requested wasn’t available, so I received a free upgrade, which was a nice bonus. Returning the car was also very smooth and hassle-free.
AZ
Andrei Zaharia
Jul 1, 2026
Good quality service, new cars, clean cars and very professional staff. Good rental prices.