SIXT Car Hire - London Victoria

Bewertungen

• JT

  Jonathan Trieu

  1 day ago
  5.0
  5 stars — shoutout to Muhammad at the Victoria Station branch. I arrived slightly late to collect my rental and he went above and beyond to find a solution and get me sorted with the vehicle I needed. Genuinely one of the friendliest and most helpful customer service experiences I've had. Made what could have been a stressful situation completely seamless. Thank you Muhammad — really appreciated it!
• LG

  Luci Griffiths

  Aug 26, 2026
  1.0
  I rented a car from SIXT at London Victoria Station in August 2026. I am writing this review specifically to warn other tourists about the London Congestion Charge. I received information from SIXT indicating a congestion charge of £18, but no one at pickup clearly explained to me that I needed to separately pay Transport for London myself, how to make that payment, or that failing to do so could result in a much larger penalty plus a SIXT administrative fee. There was also nothing in my rental agreement that clearly explained the London Congestion Charge, how to pay it, the deadline for payment, or that I needed to make a separate payment directly to Transport for London. The agreement contained general language about responsibility for penalties, but nothing that would have alerted me to the specific steps I needed to take as a tourist renting from a central London location. I drove into the congestion zone shortly after picking up the car. I was not trying to avoid paying the charge — I fully expected to pay the £18. Instead, after my trip, SIXT charged me £130: a £90 penalty plus a £40 administrative fee. When I contacted SIXT and explained what happened, I asked for what I thought was a very reasonable resolution: waive or reduce the additional charges and allow me to pay the £18 charge I had expected to pay in the first place. SIXT refused. What I find especially frustrating is that SIXT will not even refund or reduce the £40 administrative fee — a fee that SIXT itself controls. Even if they maintain that the £90 penalty cannot be changed, they have discretion over their own administrative charge and have chosen not to offer any adjustment or goodwill reduction. I understand that ultimately the renter is responsible for road charges. My complaint is about how poorly this was communicated to an international customer renting a vehicle in central London. A simple explanation at the counter — “You will be entering the Congestion Charge zone when you leave here. You need to pay Transport for London separately, and you must do it by the deadline or substantially higher charges can result” — would have prevented the entire situation. If you are visiting London from another country and renting from SIXT Victoria Station, do not assume congestion charges are included with the rental or automatically handled by SIXT. Ask specifically what charges you need to pay yourself and pay the London Congestion Charge directly as soon as possible. I would not rent from SIXT again based on how this was handled.
• BB

  Boback

  Aug 19, 2026
  1.0
  Nightmare experience with them. Made be upgrade the car because the car booked lacked the trunk space advertised. Forced to pay 260% more than my original booking. After I complained, tried to give me a partial refund. Manager never followed up and now ignores me. Will fill with my credit card company regarding practices.
• VV

  Vince

  Aug 12, 2026
  5.0
  Check-in was smooth and the agent was extremely helpful at providing me options. I rented an EV and he was not confident that one charge would last my entire day. It took a bit longer than expected to have the vehicle ready, but the staff was courteous, professional, and did their best to get our family on the road. After returning the vehicle after hours, the checkout was smooth and I was not hit with any further charges. Overall, a great experience!
• _J

  _Behind JUJUBONG

  Aug 8, 2026
  5.0
  I dont usually leave reviews often. But I gotta say thaf the staff was very professional. The way he treats customers was very calm, thoughtful, and kind. He explained every single step of how to avoid congestion charge, what to add more, what to remove from the options, which car is better for our family and luggages, and how to get to the car park(about 2mins from the office). Even though I was not that much fluent in English, the whole conversation was easy to understand because he spoke gently and slowly. In overall, it was the perfect experience that I have ever had in rental car company. Thank you!