Charlotte Tilbury - John Lewis Oxford Street

Bewertungen

• CP

  Christine A P

  Aug 28, 2026
  2.0
  If I were reviewing my experience alone, I would give it 5/5. Molly was absolutely A-MAZING. She was receptive, attentive, thorough and lovely to talk to. She listened to what I wanted, happily tried every option I asked for and made the most of our time together without making anything feel rushed. The whole appointment was a pleasure, and the application was spot on. I loved the result so much that I bought one of the products. Thank you, Molly - you made it such a lovely experience. Unfortunately, my 83-year-old aunt’s experience with Anna was very different. I was there because my aunt had booked a colour application appointment. She had had an accident that required a hospital visit that same day, but she was so keen to attend that she arrived on time despite a bruised knee. Before she arrived, I had explained to Anna how much she was looking forward to it. Having finished my lovely appointment with Molly, I was excited to watch my aunt enjoy hers. My aunt’s existing eyeshadow was badly smudged as she was rushing to make it on time. Several minutes into the appointment, it still hadn’t been cleaned, making it difficult to appreciate the new colours. While Anna went to collect samples, I tried to help tidy it up. On returning, she stopped me in a way I found abrupt and defensive. I stepped back, expecting her to address it, but she continued without clearing the smudging. My aunt was shown very few options. The dark shades weren’t to her taste, and she asked for brighter colours and more choice. Rather than exploring her preferences, Anna turned to me, seemingly seeking agreement with her choices. I explained that I didn’t think the colour suited my aunt either. The whole appointment felt rushed and lasted well under ten minutes. When asked about her experience, Anna said she had been doing this for years and was going for a promotion. Given how unheard my aunt seemed to be, that comment stayed with me. I would expect attentive, considerate customer service from someone seeking greater responsibility. I cannot say whether my aunt’s age influenced how she was treated, but she deserved to feel listened to and welcome. She had made a considerable effort to attend something she was genuinely excited about. A little warmth and attention could have made this a lovely experience. Sadly, we left disappointed.
• CH

  Carolyn Hall

  Aug 22, 2026
  5.0
  My appointment with the Charlotte Tilbury team was brilliant. I needed a lot of help and advice with makeup and how best to prepare and moisturise your skin. Ally, was my beauty expert and an expert she certainly was. She was kind, extremely knowledgeable on the products and answered the many questions I had; I left with several products and am confident getting back into a skin routine. Thank you to all the team, you left me feeling very taken care of :) See you soon!
• SS

  Sarupa Shah

  Aug 22, 2026
  5.0
  Went for some make up today and Joshua who helped me colour match and try was amazing. Love the products I got. And so good to not order online :)
• CA

  Charlotte Akhurst

  Aug 7, 2026
  5.0
  I had a great experience with a makeup consultation with Erica. She was really patient when I asked questions and listened to exactly what I wanted to learn from the session. The products themselves are good quality and even better that they’re cruelty free. Happy to shop from this brand and will be back for more appointments!
• VV

  Vicky

  Aug 1, 2026
  5.0
  What an incredible experience and such a treat! Molly is truly amazing and such an asset! I really appreciated her attentiveness, warmth, passion for the brand and depth of knowledge and expertise. My session with her made my day!