SIXT Car Hire - London Heathrow Airport (LHR)

Bewertungen

• CC

  CC

  2 days ago
  1.0
  Please do not use this car rental company. I booked and paid online ahead of time for a rental for a work sponsored trip. At check-in at the desk, they proceeded to tell me they only had one automatic car available for me and "was that okay", I said yes it has to be automatic. They said okay, they gave me the keys, turned the small signature keypad around and had me sign for the rental. I NEVER was given an opportunity to review or see an itemized bill at the time of signature. This was my MISTAKE, please do not make the same one. BEFORE you sign anything, you must review the bill, line by line. Upon returning the car (with no issues) at the end of my work trip, I received the bill via email for DOUBLE what was originally booked. I was charged a 440Pound "choice upgrade" which was absolutely never chosen or requested by me, I was charged a "premium location fee" which again I was never informed was required for picking up the rental at the airport, I was charged two different charge/fuel/electricity fees because they gave me a hybrid (again not requested by me) rental. My work unfortunately would not pay for these extra charges and I ended up having to pay for these out of my own pocket all because Sixt massively up-charged me for bogus charges that were never agreed to or requested by me. I spent two hours on the phone with their customer service only to be told over and over that since I had signed the rental agreement at check-in, I was liable for all charges. So. Lesson Learned. I will NOT be renting from Sixt ever again, and I will be demanding an itemized bill before I ever sign a rental contract again. Be warned. Sixt Rental at Heathrow is shady and is not to be trusted.
• JV

  Joe Vinci

  5 days ago
  1.0
  Never use Sixt again. Very disappointed, waiting for the Shuttle buses for over 40mins. Just to take us from terminal 3 to terminal 2 which was a 5min drive. Then to wait another 30mins at the counter because there was only 1 person serving. Hopeless, it amazes me how much they need to advertise, but maybe if they focused on customer service.
• BB

  Boback

  Aug 19, 2026
  1.0
  This company has predatory practices and horrible staff. At return no one would welcome or direct drivers. I had to actively hunt someone down. The workers were speeding and peeling out the rental cars in an unsafe manner. The driver saw a smudge of chalk on my car and started taking pictures and claimed it was superficial paint damage. I wiped it off and he refused to fix his documentation. He said they would review it and it seems minor I won’t get a charge. He didn’t even speak in full sentences. Since my vacation they have harassed me to pay over €1000 euro based on a crap photo. No one did a car wash or physical inspection. They send a photo to a company to rack up a bill. I am still trying to get BVLRA to defend me in this as I left England. Do not recommend using Sixt. Worse car rental experience or my life. Thankfully I have my own insurance but Sixt is predatory and I don’t want my insurance to deal with such criminal consumer activity. This is on top of forcing me out of an affordable pre purchase into a larger car because they didn’t market the “SUV” trunk space correctly. I had no choice but to pay 260% more to keep my trip moving.
• JW

  Joy Wu

  Aug 16, 2026
  1.0
  I had a fully prepaid booking with Sixt at London Heathrow Airport (T2-T3). When I arrived at the counter, the agent told me that the vehicle category I had originally reserved was unavailable and that they were giving me a "complimentary upgrade" due to their fleet shortage. Furthermore, the agent instructed me to sign the digital POS pad, claiming it was merely for the "security deposit pre-authorization". To my shock, after returning the car, Sixt quietly charged my card over £504.00 extra! They sneakily added a £50/day paid Choice Upgrade (£300 total), plus unauthorized add-on insurance and services (Interior Protection, Mobility Service, No Security Deposit), and used these bogus add-ons to inflate the 21% Heathrow location fee and 20% VAT. When I contacted customer service to dispute this, they shamelessly claimed "you signed the agreement." Tricking customers into signing a screen by lying that it is only a deposit authorization, while secretly slipping in hundreds of pounds of unwanted products, is blatant misrepresentation and in direct violation of the UK Consumer Protection from Unfair Trading Regulations 2008 and Consumer Rights Act 2015. Avoid Sixt Heathrow at all costs unless you want unexpected charges forced onto your card.
• AA

  Angélique A

  Aug 8, 2026
  5.0
  Bonne expérience mais attention PRENEZ DES PHOTOS AVANT ET APRES ET GARDEZ LES. Nous avons été très bien reçu au comptoir et avons même eu un véhicule de catégorie supérieure sans frais supplémentaires. L'état de la voiture et la propreté étaient OK. Nous avons pu déposer facilement le véhicule en suivant les informations du dépliant remis au début. En revanche j'ai mis 4 étoiles car nous avions reçu une confirmation de réception pour le retour de notre véhicule. Et plusieurs jours plus tard, on nous a envoyé un mail avec des photos du lavage de la voiture et d'une rayure qui n'aurait pas été présente avant la location. Heureusement j'avais pris la voiture sur toutes les coutures. En insistant sur des parties rayées qui n'étaient pas notées sur le constat de départ (rétro par exemple). Et que nous n'avons pas pu signaler, car vous recevez ce constat après votre départ. Et le service pour signaler un problème pour ce relevé ne fonctionnait pas. Si j'avais supprimé ces photos, ayant reçu une confirmation de réception, je n'aurais pas pu prouver ma bonne foi!! Devant le fait accompli, Sixt n'a pas demandé de frais.