SIXT Car Hire - Heathrow Airport T5 (LHR)

Bewertungen

• KC

  Kees Cassee

  1 day ago
  5.0
  Goede en ruime selectie aan huur auto’s. Je gegevens zijn van tevoren al te uploaden. Uitstekende routebeschrijving naar de locatie. Code van de sleutel-locker en parkeerplaatsnummer worden gedeeld in de app, dat maakt de pickup zeer vlot en efficiënt.
• MM

  Micol Meucci

  6 days ago
  5.0
  We had a great experience with Ibrahim at the Sixt desk at Heathrow Airport. He was incredibly friendly, welcoming and helpful from the moment we arrived. He kindly arranged an upgrade for us, which turned out to be absolutely perfect for our trip, and we were really happy with the car throughout our stay. He made the whole process quick, easy and pleasant after our arrival at Heathrow. Excellent customer service and a genuinely lovely experience. Thank you, Ibrahim!
• TT

  Tutu Tuta

  Aug 25, 2026
  1.0
  Extremely disappointing and misleading experience with Sixt. I booked a 3-day rental and was quoted 365 pounds at the front desk. I was asked to pay a 210 pound deposit, clearly told it was only a security hold for fuel, cleaning, or damage if needed. I returned the car clean and with a full tank, but instead of refunding my deposit, Sixt charged me the 210 pounds as a premium location fee, never explained when I picked up the vehicle. On top of that, I was charged an additional 96 pounds, bringing the total to576 pounds. I also booked a BMW but was given a Volvo instead, with no proper explanation. I advise anyone considering renting to read all the reviews, policies, and rental agreement very carefully before booking. My experience was very different from what I was told, and I would not recommend.
• AA

  Antonina Astafeva

  Aug 13, 2026
  5.0
  The staff member who assisted us during the pick-up was very friendly and professional. He explained everything clearly and efficiently and offered us several additional options, some of which we decided to take. He also explained exactly how to collect the car key and how to get to the parking area. Overall, the entire pick-up process was very smooth, clear and well organised. We were very happy with the experience.
• A

  林志強

  Aug 10, 2026
  1.0
  I highly advise caution when renting from SIXT Heathrow. I prepaid my rental via Klook with ZERO excess insurance (£945.17). At the counter, I was instructed to sign on a digital pad without being shown the first page containing the pricing details. I later discovered that redundant, paid insurance packages were added to my agreement without my informed consent. More alarmingly, there are undeniable discrepancies between the document I signed and what I was finally charged. The Rental Agreement I signed authorized a total of £1,018.92, explicitly stating an upgrade rate of £65.00/day and a 9-day rental period. However, after I left, my Final Invoice shows that the upgrade rate was inexplicably increased to £82.50/day, the rental duration was extended to 10 days (despite returning the vehicle early), and an unexplained 'Rental Change Fee' was added. As a result, my credit card was charged an unauthorized £1,510.45. Combined with my initial prepaid amount of £945.17, my total expenditure for this 9-day rental reached a staggering £2,455.62—averaging an absurd £272.85 per day. Customer Service (Case #152607) promised a 24-hour response but has ignored my follow-ups for a week. I have initiated a Chargeback with my credit card issuer and will be forwarding my evidence to Action Fraud (UK) and the BVRLA for a formal investigation.