SIXT Car Hire - Edinburgh Waverley / City Centre

Bewertungen

• AR

  Ananjan Singh Rawat

  2 days ago
  5.0
  I’d like to take this opportunity to give a special shoutout to Ross for making our experience truly exceptional. From the moment we arrived, Ross was incredibly friendly, professional, and generous with his time. He made the entire car selection and pickup process seamless and stress-free, and even helped us secure an upgrade to a BMW X5. The vehicle was in immaculate condition, exceptionally well maintained, and performed flawlessly throughout our ~700 mile road trip across the Scottish Highlands. Both the pickup and drop-off processes were quick, efficient, and completely hassle-free. A big thank you to Ross and the Sixt team for such outstanding service. We highly recommend Sixt and will absolutely choose them again for our future rentals.
• YK

  Yuhan Kao

  5 days ago
  1.0
  Extremely disappointing and stressful experience with SIXT. I was travelling with my family and was pregnant at the time when our Mercedes Vito suffered a flat tyre at around 8:30pm. Unfortunately, the vehicle had neither a spare wheel nor a tyre repair kit, so we were completely reliant on SIXT arranging assistance. We then spent the entire night stranded and did not receive help until approximately 11:30am the following morning – around 15 hours later. As a pregnant passenger, this experience was incredibly distressing. Instead of getting proper rest and continuing our holiday as planned, we spent the night dealing with uncertainty and trying to work out what was happening. We also lost a night of our holiday and were unable to use our pre-booked accommodation. What made matters even worse was that SIXT could not provide alternative transport the next day. After being awake for most of the night, my husband then had to drive our family for around six hours. I was extremely concerned about him driving while so exhausted, particularly with nine of us in the vehicle. I understand that punctures and breakdowns can happen, and I do not blame SIXT for the tyre itself. However, I do expect a rental company to have adequate contingency plans and to provide timely support when customers are left stranded. The lack of a spare wheel or repair kit, combined with the lengthy delay in assistance and the lack of an alternative transport solution, made an already difficult situation far worse. While we eventually received a partial refund and a small voucher, this did not come close to compensating for the stress, disruption, and lost time during our holiday. This experience has unfortunately left me with very little confidence in SIXT’s ability to support customers when something goes wrong, and I would be very hesitant to rent from them again.
• MP

  Matthew Proctor

  5 days ago
  1.0
  Extremely disappointing experience with SIXT. Our Mercedes Vito suffered a flat tyre at approximately 8:30pm during our trip. What followed was a complete failure of roadside support. The vehicle had neither a spare wheel nor a repair kit available, meaning we were entirely dependent on assistance being arranged. Despite this, we were left stranded until around 11:30am the following morning – approximately 15 hours later. This wasn’t a minor inconvenience. There were 9 passengers in the vehicle, including my pregnant wife, and the delay resulted in us losing a night of our holiday and being unable to follow our planned itinerary. We had a hotel booked which ultimately went unused because we were dealing with the breakdown situation. The situation became even more frustrating when SIXT was unable to arrange alternative transport for us the following day. As a result, after effectively being awake throughout the night dealing with the breakdown, I then had to drive my entire family for approximately six hours. Anyone who has driven after little or no sleep will understand how concerning that situation is, particularly when responsible for the safety of eight other passengers. It was an incredibly stressful position to be placed in and one that could have been avoided with more effective roadside support and contingency planning. The most frustrating part is that the issue was made significantly worse by SIXT’s own vehicle provision. Had there been a spare wheel or repair kit available, the situation could potentially have been resolved much more quickly. After a lengthy complaints process, SIXT refunded one day’s rental charge and offered a small voucher, but refused to provide any further compensation for the disruption caused. Breakdowns can happen with any vehicle. What customers judge a rental company on is how they respond when things go wrong. In our case, being left stranded for around 15 hours, losing part of our holiday, and then having no alternative transport solution provided is simply not an acceptable level of service. Based on this experience, I would think very carefully before renting from SIXT again.
• AA

  Ahmad

  Jun 21, 2026
  1.0
  I had a very disappointing experience with this location. Upon vehicle return, their staff provided information that completely contradicts the emails they are sending now regarding additional rental hours. More importantly, their front desk practices are highly unethical. I had already purchased full protection insurance through Rentalcars. However, the staff pressured and coerced me into buying their own internal insurance policy, using the threat of a £2,000 security deposit if I refused. This is a direct violation of the original rental terms and an unacceptable way to treat customers. Be very careful when dealing with them, and make sure to double-check everything they claim at the desk. I have escalated this matter officially to Rentalcars. Avoid this branch if you can.
• SK

  Samar Kachwaha

  Jun 11, 2026
  5.0
  Received absolutely exceptional service from Delbhag and his colleagues at the Sixt centre. We ended up being 4 hours late for the pickup, so the booking had been automatically released (our fault entirely). So there we were, a family of 4, with young children and loads of luggage, with no rental booking in place! Delbhag and the other Sixt staff (I may mention Ron) went above and beyond to save our vacation! Not only did they set us up with a new car ( a Maserati Grecale) but they helped fit our entire luggage in. Since the storage space was different from our existing booking, it would have been impossible for us to manage on our own. Since I had not driven this kind of a car previously, they took it upon themselves to take me through all the features and functions! Much appreciated personal service, with a human touch one certainly yearns for in this age of computer interface!