SIXT Car Hire - Edinburgh Airport (EDI)

Bewertungen

• BV

  Ben Valdez

  3 days ago
  1.0
  Great Staff, but in true SIXT fashion they will try to charge you for any damage or scuff to the vehicle. Was told upon return the bottom of the front lip was scuffed, not on my trip so not to worry about it, now I am being charged for it with no chance to rebut. Also when they tell you to inspect the car they never advice to inspect the bottom of the vehicle so of course I have no photos of the bottom. Definitely the last time I will use SIXT. Below is the scuff that apparently costs $1,444 GBP to fix (ruler in pic). Meanwhile the car was dirty when I picked it up and had damage to the sides, which I am sure they charged other customers but did not bother to fix and just pocketed the charges.
• CH

  Christoph Hirtl

  3 days ago
  1.0
  In March, I booked and paid £499.64 for the "Skoda Fabia or similar" category from August 1st to August 8th. When we arrived at the airport, the counter agent stated that a larger car was absolutely necessary for our drive into the Highlands. The upgrade cost us an extra £220.05. Looking back, this upgrade was completely unnecessary as all the roads I encountered were fully paved. I think a smaller car would have been much better for navigating the narrow passing places in the Highlands, whereas the larger vehicle was actually a hindrance. On August 12th, Sixt texted me offering a 50% refund of the surcharge as a "gesture of goodwill". I am demanding a full refund of the £220.05. On August 19th, Sixt texted that they forwarded the case to the relevant department for further review. Since then, I have received no response. I think I will now take this matter to the BVRLA (British Vehicle Rental and Leasing Association) to use their free conciliation service, because Sixt did not answer my last message.
• MP

  Marie Claude Plaquet

  5 days ago
  1.0
  La sécurité des clients n'est pas leur priorité ! J'ai loué un véhicule à l'aéroport d'Édimbourg chez Sixt. Aucune information à l'accueil pour contrôler l'état du véhicule avec l'application. On découvre le soir que le véhicule a un pneu endommagé (on a récupéré le véhicule sous de grosses averses donc impossible de faire le tour correctement). En contactant le service d'aide par mail, je découvre que Sixt était au courant, et que le dommage était considéré comme superficiel, sauf que ce n'est pas le cas, le pneu était déchiré sur le flanc de plus de 4 cm et sur une épaisseur de plus de 2mm. De plus vu l'état des routes en Ecosse, rouler avec un pneu dans cet état est très dangereux. Avec l'aide d'une personne (parlant français et anglais, car au service client personne ne parle français), on contacte l'assistance pour venir changer le pneu. Au final, on reçoit la facture du pneu à payer, alors que ce n'est pas nous qui avons endommagé le pneu. Pour nous, il n'était pas concevable de rouler avec un véhicule dans cet état, si le pneu avait éclaté nous aurions pu avoir un grave accident, mais pour Sixt cela ne leur pose pas de problème.
• DA

  Diana Ambrušová

  Aug 27, 2026
  5.0
  Our rental experience was excellent. The car was comfortable, clean and spacious for my family, handling our 1,070-mile journey flawlessly. Both pickup and return were completely hassle-free. This was my first time ever driving on the left side of the road, and for such a long distance. We are highly satisfied with Sixt. We especially want to thank Kaine, who assisted us during the pickup. He went absolutely above and beyond for us, and his exceptional service gave me the confidence I needed. He greatly contributed to our wonderful trip, great mood, and unforgettable memories. We would also like to praise the gentleman who handled the car return. We were rushing to a flight, but he provided outstanding, above-standard service to help us get through quickly. Thank you, Kaine! And thank you, Sixt!
• MM

  Maria

  Aug 23, 2026
  1.0
  Do not rent a car here! They gaved me a car with damaged tyre. Because of that I lost one day calling (3 times waiting on a line 40 minutes) for assistance (I bought full assistance), waiting more than 2 hours for help then waiting in a garage for one more hour. I lost money on calling. Horrible. The day was lost. I was terribly tired on the end. After returning a car, manager Scott wrote me an e mail (02/08/2026) I responded but till now he has not responded to the e mail. It is almost one month after renting and still they have not return deposit of 300£. I wrote to him asking when they will unbkock my money, but he did not reply. I will never rent a car in this company!! And I advice you not to do that. I travel a lot and I have never experienced this kind of lack of competence and treatment.