SIXT Autovermietung Zürich

Bewertungen

• KU

  Kaitlin U

  6 days ago
  5.0
  Great pick up experience with Adrian! He actually called me a few days before my reservation began to confirm the details of my rental and offer an upgrade opportunity. I took him up on it, and we now have an amazing convertible for our Alpine road trip. The office location was easy to find, and the pickup process was smooth.
• FP

  Federico Politi

  Jun 15, 2026
  5.0
  I was around 2hrs earlier than the booking time and the customer service and professionalism of Laura has confirmed why Sixt is above other brands. She did the impossible to ensure I could be able to pickup the van right there, without having to coming back two hours later. Everywhere she could stretch she was reaching for a solution. Also great seller personality! Thanks a lot
• TO

  Toccotelli Ornella

  Jun 15, 2026
  1.0
  Katastrophaler Service. Ich habe vor über einem Monat einen 9-Plätzer-Van für unsere Familienreise nach Spanien gebucht und den Mietpreis von fast CHF 4’000 im Voraus bezahlt. Heute wollte ich lediglich die Abholzeit von 14:00 Uhr auf 20:00 Uhr ändern. Zu meiner Überraschung wurde dabei ohne mein Einverständnis das gebuchte Fahrzeug geändert. Statt des reservierten 9-Plätzer-Vans wurde mir plötzlich ein VW Golf mit 5 Sitzplätzen zugeteilt – zum gleichen Preis. Auf meine Nachfrage wurde mir erklärt, dass das ursprünglich gebuchte Fahrzeug aufgrund der geänderten Uhrzeit nicht mehr verfügbar sei. Diese Begründung ist für mich völlig unverständlich. Schliesslich hätte ich das Fahrzeug ursprünglich sogar sechs Stunden früher abgeholt. Dass eine einfache Zeitänderung dazu führt, dass ein komplett anderes Fahrzeug zugewiesen wird, ist nicht nachvollziehbar. Für eine Familie, die auf einen 9-Plätzer angewiesen ist, ist ein 5-Plätzer keine Alternative. Eine solche Änderung hätte niemals ohne ausdrückliche Zustimmung des Kunden erfolgen dürfen. Ich bin langjährig bei Europcar Kunde und habe dort nie eine derartige Erfahrung gemacht. Leider kann ich aufgrund dieses Vorfalls Sixt nicht weiterempfehlen und werde künftig wieder bei Europcar buchen. Sehr enttäuschend. 👎🏻
• RG

  Robert Gerdisch

  Jun 14, 2026
  5.0
  We’ve rented cars in a lot of different places—this Sixt is particularly smooth and friendly. Laura and David are both really wonderful people to rent from. It’s their job to push us up the ladder of upgrades, but they describe the perks very well and with a level of patience that allows us to stay in control of the transaction. I hope they enjoy their days working because I hope they stay and continue to help us, or train new employees according to their example. The cars are clean and modern, I highly recommend renting from here.
• AT

  Alexandre Teiga

  May 25, 2026
  1.0
  Very disappointing experience with my recent SIXT rental in Switzerland. I rented a vehicle for an Umzug (move) and specifically paid for additional equipment included in the rental agreement: * Möbelroller * Zurrgurt mit Ratsche * Zurrgurt mit Klemmschloss When I picked up the vehicle, none of these items were actually inside the van. I documented the issue by phone and email as soon as I realized the equipment was missing. During the phone call, I was told by a SIXT employee that: * the missing items would not be charged, * I would receive a discount because of the inconvenience, * returning the vehicle up to 2 hours later would not be a problem, * and even a later return should not generate additional costs as long as I called again early the next morning — which I did. Because of the missing equipment, my move was significantly delayed and caused substantial additional stress and organizational effort. I ended up sleeping only around four hours that night. The original rental period ended at 06:30, and the vehicle was returned only around four hours later. Despite this, after reviewing the final invoice, I discovered that SIXT apparently charged not only a “verspätete Rückgabe” fee, but effectively an entire additional rental day, including: * another full rental day, * another day of accessory charges, * and additional fees connected to the delayed return despite already charging an additional rental day. After contacting SIXT customer service, they explicitly confirmed in writing that: * the contract was billed as 2 rental days because of the delayed return, * and an additional flexible late-return fee was applied on top. At the same time, their response did not address my repeated reports that the equipment was missing, nor the telephone assurances I received beforehand. They also suddenly claimed that 2 Möbelroller had been used, even though my original reservation only contained 1 Möbelroller. This means I was charged: 1. for equipment that was never provided, 2. for an additional rental period caused by the missing equipment, 3. and again for the delay itself. What made the experience even more frustrating was being told during return that the late-return fee would supposedly be removed — while at the same time being told that I “should actually pay it.” In the final invoice, the fee still appeared anyway. I have since escalated the matter directly with SIXT and through the Corporate Benefits channel because I do not consider this handling transparent, proportionate, or customer-oriented.

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