LG
Leila Georges
2 days ago
I genuinely love this place and have been here multiple times. I almost always order the same thing. The tall, blondish/reddish-haired guy is always fantastiche makes great drinks, takes orders efficiently, and is genuinely friendly.
Unfortunately, our second visit wasn't as good. I ordered nachos without anything spicy just cheese and the dips on top. The server who took my order even confirmed it by saying, "So only con queso."
However, another server brought me nachos with salsa and jalapeños. I politely explained that I had ordered them without anything spicy. He took the plate back, but when he returned, he had only removed the jalapeños the salsa was still on it. I asked again if I could have it without anything spicy. He walked away without the plate and never came back.
I eventually had to ask the server who had originally taken my order. I explained that I had ordered the nachos without spice, but he initially said that I had ordered them with it. My husband and sister both stepped in to confirm that I had clearly asked for no spice. In the end, the issue was resolved, but it was frustrating.
To make matters worse, the drinks also tasted watered down. It's disappointing because we genuinely enjoy coming here and have always had great experiences before.(for reference, we were there on Sunday, great experience and the not so great one was on Wednesday 22.07
A true Zurich classic. I absolutely love this restaurant — my mother even tells me she used to come here as a teenager, which shows how long it has been part of the city. The food is incredible and the overall experience is always great. The only downside is the lack of Wi-Fi and mobile reception inside.
However, my experience with delivery has been disappointing. I ordered the nachos on two occasions and received completely different versions each time, which suggests a lack of consistency. Dine-in is top-notch, but delivery could use improvement.
We had a very disappointing experience due to the poor service we received.
The server who took our order was extremely rude from the beginning. He entered our order incorrectly, and when he brought the food to our table, none of us claimed it because it wasn’t what we had ordered.
Instead of checking the order or acknowledging that a mistake might have been made, he immediately blamed us. He insisted that we had ordered the dish, refused to accept any responsibility for the error, and told us that he would not pay for the food, so we would have to pay for it because it was “our fault.”
His attitude was unprofessional, dismissive, and unnecessarily confrontational. Rather than resolving the situation politely, he made us feel uncomfortable and unwelcome. This completely ruined the atmosphere and spoiled what should have been an enjoyable time sitting on the patio.
This was by far the worst customer service we have experienced in a long time. We work nearby and were looking forward to becoming regular customers, but after being treated so disrespectfully, we are genuinely shocked. It is unbelievable that a customer would be spoken to in such a rude and disrespectful manner.
We hope this feedback is taken seriously so that no other customers have to experience the same treatment.
RM
Regina Maislinger
Jul 17, 2026
Die Portionen waren sehr groß, aber irgendwie fehlte das bestimmte etwas, für diesen Preis, erwarte ich einfach mehr!! Es gibt so viele super Gewürze! Wir haben 3 Essen bestellt und keines war der Hit. Schade
RC
RotHub By Cristian
Jul 12, 2026
The place is beautifully decorated, and the theme is perfectly executed, creating a unique atmosphere. The only downside is the table layout: they are placed a bit too close together, which makes it hard to have a private conversation or speak at a normal volume without being overheard by neighbors. It would be perfect with a bit more space between the tables