MediaMarkt Dietlikon

Bewertungen

• A

  メ

  6 days ago
  5.0
  Freundliche Bedienung
• RF

  Rebecca Fehr

  Jun 18, 2026
  5.0
  Ein grosses Merci an Frau Wyss, sie hat heute meinen Dyson Staubsauger wieder zum Leben erweckt und war dabei sehr hilfsbereit und freundlich.
• EF

  Elia von Felten

  Jun 6, 2026
  1.0
  Hatte nicht das was ich brauchte und ich nusste beim rausgehen meinen Rucksack kontrollieren lassen. Nächstesmal bestelle ich es direkt bei Galaxus und versuche nicht einmal mehr spontan in einen Mediamarkt zu gehen.
• PG

  Prinz Felix (GalacticMerkur)

  Jun 1, 2026
  5.0
  hatte heute eine Online Bestellung. Innert weniger minuten war mein Produkt bereits abholbereit. Das Team vor Ort war äussert zuvorkommend. Ich wurde, während ich die Abholbestätigung gesucht habe, bereits angesprochen, ob ich eine Online-Bestellung abholen möchte. Danach ging es nur einen Augenblick, bis das Produkt mir gegeben wurde, ich unterschrieben habe, über die Garantie informiert wurde. Meine Frage wurde auch schnell und informativ beantwortet. Gerne wieder, bei so einem tollen, sympathischen und speditiven Team.
• OO

  Oversky

  May 30, 2026
  1.0
  Today I experienced what was, without question, the worst customer service I have ever received in Switzerland. I visited MediaMarkt as a regular customer, just as I have done many times before. When I was leaving the store, I was suddenly stopped by employees and asked to have my bag checked. What shocked me was not only the request itself, but the way I was treated throughout the entire interaction. The staff were rude, unfriendly, and showed absolutely no respect. They demanded that I open my own bag. I refused and told them that if they suspected me of anything, they could check the bag themselves or call the police. Eventually, a manager arrived, opened the bag, and found exactly what I knew he would find: nothing. No apology can erase the humiliation of being treated like a criminal in public when you have done absolutely nothing wrong. What disturbed me even more was that I saw many other customers entering and leaving the store with bags, yet I was the one who was singled out. As a Swiss citizen with dark hair and a foreign appearance, I could not help but feel that I was being judged based on how I look rather than on anything I had done. I am not claiming to know what was in the minds of the employees. However, I know how I was treated, and I know how it felt. I felt profiled. I felt humiliated. I felt that I was not being treated the same way as other customers around me. The most disappointing part was the attitude afterward. Instead of showing genuine concern or understanding, some employees appeared dismissive and indifferent. It felt as though my dignity as a customer simply did not matter. Security procedures are one thing. Respect, professionalism, and equal treatment are another. If a company chooses to stop and search customers, it has a responsibility to do so with courtesy and fairness. In my case, that did not happen. After this experience, I have lost all trust in this store and will never shop there again. I hope management takes these issues seriously and understands that customers remember not only what happens to them, but also how they are made to feel. No customer should leave a store feeling humiliated, suspected, and disrespected simply because of their appearance.

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