Fielmann

Reviews

• MT

  Moncur Tattoo

  Apr 15, 2026
  5.0
  Spontaneously went for eye test, they squeezed me in without an appointment and I then had the pleasure of dealing with Petros for the test, he was great and Ida for the glasses. Both spoke English with me which I appreciated. Ida, what a star, she was honest, efficient, professional and friendly. All round awesome experience 👌👌
• EH

  Endrina Haxhija

  Apr 10, 2026
  5.0
  Frau Annamaria Molnar super service
• EH

  Erblina Haxhija

  Apr 10, 2026
  5.0
  Frau Annamaria Molnar
• GH

  Günther Hutzler

  Feb 18, 2026
  5.0
  Wie immer tiptop
• VG

  Viviana Gaveni

  Jan 29, 2026
  1.0
  I’m writing this review because I’ve been extremely disappointed with my recent experience at this optician. I have been a loyal customer for many years and regularly purchase both prescription glasses and sunglasses here. I don’t mind spending for quality and service. Last Saturday I ordered a pair of glasses and lenses for a total of CHF 870. The appointment took quite a long time, mainly due to the calibration and measurements but nothing to complain there, just normal procedures. Afterwards, I received a call saying they were having difficulties ordering my chosen model from the supplier and that, while waiting for delivery, they would give me the one available in the store. Later, they called again to tell me the model I had chosen was no longer orderable and that the one in the store, which I had tried on, was defective, so they cancelled my order. I then booked an appointment and went to the store to understand whether they could at least offer me the in-store frame despite the defect, possibly with a discount, so I wouldn’t have to start the whole process again, especially since this was not caused by me. Why is a defective frame on display? And why is a model that can’t even be ordered still being shown to customers? When I arrived, the receptionist did not come across as openly rude, but she clearly seemed annoyed and not willing to deal with a problem. I was first sent to a salesperson who didn’t even acknowledge the inconvenience, but instead said, “Don’t worry, you don’t have to pay anything.” and that he "didn't have time" (I said I have the appointment!). Then I was told to wait for another colleague, who only came after I followed up several times, and I had to explain the entire situation again. In the end, they simply repeated what I already knew: the glasses are no longer orderable and the order was cancelled. As a consolation, I was told they could help me look for something else, with apologies that did not feel particularly genuine. I left the store feeling completely dismissed. Keeping defective frames on display, and worse, displaying models that cannot be ordered, wastes customers’ time. The lack of ownership and any real effort to compensate for the inconvenience is unacceptable. They have lost a long-term loyal customer.