Welcoming more than one million visitors per year, the EPFL Library is an empowering and supporting institution located at the heart of the Rolex Learning Center. The EPFL Library aims to facilitate excellence in teaching and research, by providing rich collections and tailored services. Implementing these innovative services, on site and online, the Library participates to the EPFL global move to support Open Science.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.