La FECPA, Fondation des Etablissements Cantonaux pour Personnes Agées, regroupe 7 institutions pour personnes âgées représentant plus de 400 résident.e.s et 700 employé.e.s. Elle est formée de 6 homes médicalisés (Home médicalisé Les Arbres, Home médicalisé Le Clos, Home médicalisé Les Charmettes, Home médicalisé De l’Ermitage, EMS La Sombaille, Home médicalisé Le Temps Présent), 1 pension (Pension Le Logis) et 15 appartements avec encadrement (Les Vignes du Clos), ainsi qu’une administration centrale. Le FECPA assure tous les types de mission que prévoit la planification médico-sociale du canton de Neuchâtel pour ainsi accueillir dans les meilleures conditions et avec un encadrement adapté les personnes âgées.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.