Eingebettet zwischen Wald und See bietet das Wohn- und Pflegezentrum Tertianum Sternmatt in Luzern ein behagliches Zuhause mit viel Freiraum für Individualität. Unser Wohnangebot ist speziell auf Menschen mit Demenz angepasst. Durch aktivierende Pflege und verständnisvolle Zuwendung ermöglichen wir unseren Gästen höchstmögliche Lebensqualität im Alter. Auch bei schwerer Pflegebedürftigkeit ist Selbstbestimmung ein zentraler Wert in unserer Pflege und Betreuung.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.