Der Steinhof versteht sich als offene und dynamische Institution mit viel Raum für individuelles Leben. Wir haben einen hohen Anspruch an Ethik, Autonomie und Menschenwürde und bieten den Bewohnerinnen und Bewohnern einen Lebensraum, in dem sie Geborgenheit und Lebensfreude finden und Achtung ihrer Persönlichkeit erfahren. Die meisten Zimmer sind zum Park hin ausgerichtet und bieten so einen einzigartigen Blick über die Dächer Luzerns bis zu den nahen Gipfeln der Zentralschweizer Alpen.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.