Holiday Inn Express Geneva Airport by IHG

Bewertungen

• GS

  Ganesh Shenoy

  1 day ago
  2.0
  Stayed there for a night during our trip to Europe. Probably the worst night in the entire trip. The rooms are old and are in need of urgent repairs. We couldn’t use the kettle and the iron box at the same time. There were literally sparks flying. The manager basically said nothing can be done about it and asked us not to use the appliances. Check out the attached video!
• CD

  Constance Dresco

  6 days ago
  5.0
  Excellent séjour. Après un important retard de vol suivi de son annulation, nous avons été très chaleureusement accueillis par le veilleur de nuit. Son professionnalisme, sa réactivité et sa gentillesse ont été particulièrement appréciés après une journée compliquée. La navette entre l’hôtel et l’aéroport est un véritable atout, très pratique et bien organisée. L’emplacement est idéal et le petit-déjeuner varié et de qualité. Une adresse que nous recommandons sans hésitation.
• FF

  FTSD

  Jun 4, 2026
  1.0
  Although we absolutely loved Geneva, our experience at this hotel was a complete disaster in terms of guest relations. The hotel advertises a free shuttle service. When we called them from the airport, they told us the shuttle would arrive in "3 minutes." We ended up waiting for a full hour with a young child. When we called back, they explicitly told us to take a taxi and promised that the hotel would reimburse the fare. ​However, when we arrived at the reception, we were shocked by the staff's behavior. Instead of keeping their promise, the staff was extremely rude and unhelpful. They made defensive, crossed-arm gestures, signaling a harsh "no," and aggressively stated that no payment would be made. We have never encountered such a disrespectful attitude in any hotel we have stayed at before. We requested to speak with the Hotel Manager to resolve this miscommunication, but the manager completely refused to see us. ​Later, they started making things even harder for us by demanding a physical receipt and refusing to accept our official bank/card transaction statements. Being kept waiting at the reception with such an unacceptable tone completely wasted our valuable vacation time. The guest relations team is a total failure, and their handling of customers is completely unacceptable. Experiencing this level of disrespect and lack of courtesy in a city like Geneva—and at an IHG brand—is a huge disappointment. We will NEVER stay at this hotel again and strongly advise others to look elsewhere.
• HD

  Hemant Dault

  Jun 2, 2026
  2.0
  ⭐⭐☆☆☆ (2/5) My stay at Holiday Inn was generally satisfactory, but my experience with the front desk staff oceane during check-in was disappointing. At check-in, I was provided with one key less than required for my room. When I approached the front desk to report the issue, the executive insisted that all keys had already been handed over and repeatedly argued with me instead of verifying the matter properly. Later, it became clear that the mistake was on the hotel's side, as the missing key had indeed not been issued. However, rather than acknowledging the error and offering a simple apology, the staff member remained unwilling to accept responsibility. What was even more disappointing was her rude response when I expected a basic apology for the inconvenience. Mistakes can happen in any hotel, but professionalism is reflected in how those mistakes are handled. I hope Holiday Inn provides better customer service training to ensure guests are treated with courtesy and respect.
• TD

  TUĞÇE ŞENBERBER DUMANLI

  May 28, 2026
  1.0
  Berbat Bir Deneyim ve Büyük Kabalık! / Expérience Déplorable et Grande Impolitesse ! Cenevre seyahatimiz boyunca şehri çok sevsek de bu otel bizim için tam bir hayal kırıklığı oldu. Otelin ücretsiz shuttle (servis) hizmeti olmasına rağmen havalimanından oteli aradığımızda bize "3 dakika içinde geliyor" denildi. Tam 1 saat boyunca çocukla yollarda bekletildik. Ardından tekrar aradığımızda "Taksiye binip gelin, ücretini biz ödeyeceğiz" dediler. ​Otele vardığımızda ise tamamen tersi bir durumla karşılaştık. Bize söz veren kendileri değilmiş gibi, son derece kaba bir üslupla, ellerini çapraz yapıp ters hareketler sergileyerek hiçbir ödeme yapılmayacağını söylediler. Daha önce hiçbir otelde bu kadar saygısız bir üslupla karşılaşmamıştık. Karşılama tam anlamıyla saygısızcaydı. Durumu çözmek için otel müdürüyle görüşmek istedik ancak müdür bizimle görüşmeyi dahi kabul etmedi. ​Daha sonra "Fişiniz varsa getirin" diyerek işi yokuşa sürdüler ve elimizdeki resmi banka dökümlerini/ödemelerini kabul etmeyerek işlerimizi sürekli zorlaştırdılar. Resepsiyonda bu şekilde kaba bir üslupla bekletilmemiz ve yaşatılan bu tartışmalar, bizim kısıtlı tatil süremizden yedi. Misafir ilişkileri ve kriz yönetimi kesinlikle çok başarısız. Cenevre gibi nezaketin ön planda olduğu bir Avrupa şehrinde, böylesine kurumsal bir zincir otelde bu tarz bir üslup ve saygısızlık büyük bir vizyonsuzluk. Bir daha asla bu oteli tercih etmeyeceğiz ve kimseye de önermiyoruz. ---- Bien que nous ayons adoré notre séjour à Genève, notre expérience dans cet hôtel a été un véritable désastre en termes de service client. L'hôtel propose un service de navette gratuit. À notre arrivée à l'aéroport, nous avons appelé l'établissement et on nous a assuré que la navette arriverait dans « 3 minutes ». Nous avons fini par attendre pendant une heure entière avec un jeune enfant. Lorsque nous avons rappelé, on nous a explicitement dit de prendre un taxi et promis que l'hôtel rembourserait la course. ​Cependant, à notre arrivée à la réception, la situation a été tout autre. Comme si la promesse n'avait jamais été faite, le personnel s'est montré extrêmement impoli. Avec des gestes agressifs, les bras croisés pour signifier un « non » catégorique, ils nous ont rejetés en affermant qu'aucun remboursement ne serait effectué. Nous n'avons jamais été confrontés à une attitude aussi irrespectueuse dans aucun autre hôtel auparavant. L'accueil a été d'un manque de respect total. Nous avons demandé à parler au directeur de l'hôtel pour clarifier ce problème de communication, mais celui-ci a tout simplement refusé de nous recevoir. ​Par la suite, ils ont continué à nous compliquer la tâche en exigeant un reçu physique imprimé, refusant catégoriquement d'accepter nos justificatifs et transactions bancaires officielles. Le fait d'avoir été retenus et maltraités ainsi à la réception a gâché notre précieux temps de vacances. La gestion de la clientèle et la résolution des problèmes sont totalement inexistantes. Subir un tel manque de courtoisie et de respect dans une ville comme Genève — et au sein d'une enseigne du groupe IHG — est une immense déception. Nous ne séjournerons PLUS JAMAIS dans cet hôtel et nous conseillons vivement aux voyageurs de chercher ailleurs.

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