NC
naphat changklungkul
2 days ago
I visited on 24/5/2026
The location is very good but the overall service was’t good.
The woman with long hair waitress is very kind and good service. If i can rate only for her, i will give her 5 stars. The young guy waitress is very bad service mind. I think he is racist for asian. I asked him politely for a menu. He said it dont have menu.
The kind woman waitress then bring me the menu. I want to order the guy waitress told that he didt receipt the order. Then he got order at other European table. So sad that still racist in swiss in 2026
Wij hebben een heerlijk verblijf gehad in het Strandhotel. Onze kamer had een magnifiek uitzicht op het Brienzermeer. We hebben van begin tot einde niets anders dan vriendelijkheid en gastvrijheid ervaren!
Het eten in het restaurant was lekker en ook het ontbijt had ruim voldoende keuze, we genoten vooral van het zonnige terras waar we heerlijk rustig konden genieten van het begin van onze dag.
Iseltwald zelf is een heel mooi, gezellig dorpje.
We waren een beetje bang op voorhand gezien enkele negatieve reviews, maar we zijn zo blij dat we hier toch verbleven hebben en raden het hotel absoluut aan!
PA
Private Guide in Zurich Albert
May 15, 2026
Strandhotel в Изельтвальде — это идеальное место для тех, кто хочет ощутить настоящую швейцарскую идиллию. Семейный трехзвездочный отель расположен в живописной рыбацкой деревушке прямо на берегу бирюзового Бриенцского озера, рядом с лодочной пристанью. Локация просто невероятная: из окон номеров открывается потрясающий вид на водную гладь и величественные Альпы. Это прекрасная отправная точка для прогулок на теплоходе и изучения региона Интерлакен.Особого внимания заслуживает ресторан отеля с его великолепной летней террасой у самой воды. Здесь обязательно стоит заказать фирменные блюда из свежевыловленной озерной рыбы, например, форель или окуня, а также классические специалитеты швейцарской кухни. Атмосфера за ужином на закате невероятно романтичная и уютная. По воскресеньям тут накрывают богатый бранч из местных продуктов.Сервис очень радушный и домашний, персонал всегда готов помочь. Номера простые, чистые, оформленные в загородном стиле. Если вы ищете тишину, покой и открыточные виды Швейцарии — вам точно сюда!
NE
Neslihan Er
May 15, 2026
Our stay at Strandhotel was unfortunately very disappointing, especially considering the very high rates charged for the experience provided. The only real highlights were the breathtaking view and the beautiful location, both truly stunning. However, hospitality and service standards were far below what one would reasonably expect from a hotel in this price category.
We originally booked a room for 2 adults and 2 small children through Booking.com and the reservation was fully accepted. Upon arrival, however, we were informed that this arrangement was “not possible” and that it was supposedly a Booking.com error. Instead of offering a professional solution or taking responsibility, we were asked to book and pay for an additional room on the spot, which placed us in a very uncomfortable position after a long journey with young children.
The breakfast experience was equally disappointing. The selection was extremely limited and did not reflect the premium pricing of the hotel. On our second morning, we asked for pancakes for the children and were simply told they were “finished” because of a public holiday and no additional preparation was possible. With proper hotel management and occupancy planning, running out of basic breakfast items, especially during holidays, should not happen.
Trying to remain understanding, we then asked for omelets for the children instead, only to be told there would be an additional charge. Requesting a simple warm breakfast option for young children after other items were unavailable should not turn into a discussion about extra fees. Only after we complained was the situation finally handled differently.
Overall, while the scenery is undeniably beautiful, the level of hospitality, flexibility, customer care, and overall guest experience did not justify the premium pricing. A stunning view alone cannot compensate for poor service management and a lack of genuine hospitality.
MF
Mehdi Filali
May 15, 2026
Unfortunately, my stay at this hotel was very disappointing. The service was very bad and there was no sense of hospitality at all. The breakfast was far below basic standards honestly, if there was a rating below zero, I would give it for the breakfast experience.
The only positive thing about this hotel is the breathtaking view overlooking the lake and mountains, which was truly beautiful. Sadly, the poor service and overall experience completely outweighed that advantage. I would not recommend staying here.