L’expertise – Vera Medeiros
Diplômée en esthétique et cosmétique depuis 2008 à São Paulo, Vera Medeiros met à disposition plus de 23 ans d’expérience dans le domaine de la beauté et du bien-être. Installée à Bienne depuis 13 ans, elle associe maîtrise technique, sens du détail et approche personnalisée pour proposer des soins de haute qualité, incluant l’épilation à la cire, les soins du visage sur mesure, HydraFacial et Icoone Laser.
Son approche, fondée sur la précision, l’écoute et la bienveillance, garantit des résultats naturels, harmonieux et durables. Multilingue (portugais, français, allemand), Vera accueille chaque cliente avec chaleur et professionnalisme, offrant une expérience unique et entièrement personnalisée.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.