Best Western Plus Eastgate Inn & Suites

Reviews

• HH

  Hayley

  May 15, 2026
  2.0
  Decent place to stay for work. Rooms were not the cleanest - had a layer of dust on most surfaces and visible dirt behind the bed and in the corners of the room. My minifridge also had food in it when I checked in so the cleaning is clearly not the most thorough. Also, for some reason the blackout curtains don’t close and are only there for decoration. The light coming through the window made it very difficult to sleep.
• MG

  Mykii G

  May 15, 2026
  1.0
  We arrived around midnight with 2 kids after a long drive, already exhausted and dealing with colds. I had even called earlier on May 12 to let the hotel know we would be arriving late (around 12–1 AM), and they said it was fine. Unfortunately, when we entered Room 223, the smell was terrible!!! a very strong unpleasant odor, almost like cigarette smoke mixed with dirty or unchanged sheets. There were also visible stains on the bedsheets. One of my kids is extremely sensitive to cigarette smells, and I explained this to the front desk agent during the overnight shift from May 12 to the morning of May 13. She barely seemed concerned. We ended up barely sleeping because our noses were hurting and we kept coughing throughout the night. What shocked me most was that instead of offering to transfer us to another room, the only thing she offered was to spray something in the room. Seriously? Spraying over a strong smoke-like odor in a room with sick kids is not a solution. When she told me there were no other rooms available, I asked why the website was still showing available rooms. Her response was, “it’s not guaranteed.” Honestly… then why are rooms appearing as available online in the first place? It honestly made me wonder if we were treated this way because we booked using an employee rate. Because from the moment we raised concerns about the room, it felt like we were completely dismissed. Never again. I will never deal with that lady, whatever her name is, who worked the overnight shift from May 12 to the morning of May 13. Very disappointing experience and terrible customer service, especially toward families traveling with children. yikes!
• AA

  anabell

  Apr 28, 2026
  4.0
  Highly would recommend this hotel. The rooms are clean and the location is perfect. The pool is amazing, my family and I loved it. We came in at around 9 in a rush looking for a room, and everything was busy and booked. Daman saved us last minute with a backup room even though there was a lot of stuff going on and was super busy. I appreciate you from my side and my family side, thank you so much.
• CF

  Canadian Fishing

  Apr 28, 2026
  2.0
  Rooms are dated. Housekeeping is very poor. Breakfast is horrible
• GS

  Gerald Schmidt

  Apr 17, 2026
  1.0
  The room was mediocre at best. The heating/cooling system is garbage. The pool area could be quite nice if it was maintained at all. The fans don't work so it's hot as hell in there and extremely toxic with chlorine. Most of it doesn't work at all.