Best Western Pembroke Inn & Conference Centre

Bewertungen

• SL

  S L

  4 days ago
  5.0
  Service and amenities excellent. Hotel is kept well given its age.
• AG

  Adil G

  Jul 20, 2026
  1.0
  We have stayed at this Best Western Pembroke before and had a good experience, which is why we chose to return. Unfortunately, this visit was completely different and extremely disappointing and humiliating. I would rate this as 0 stars if I had the option. From the moment we arrived, the level of customer service was poor. No welcome greeting or eye contact or a simple smile. We felt that we were treated differently from other guests, and several interactions with staff left us feeling unwelcome and disrespected. There was a definate feel of racism all throughout our stay with the staff in all areas of the hotel. While we cannot know the reason for this treatment, it gave us the impression that we were being treated unfairly, which made our stay very uncomfortable. We raised our concerns with hotel staff during our stay and will also be reporting our experience to Best Western. The night staff was rude and talking loudly to us as if we are school kids. There is a polite way to communicate your issues and not be blatantly rude. The dining experience was also disappointing. I had ordered the curry shrimp bowl and it was terrible, sour & 4-5 tiny shrimps. The food quality was below expectations, and the service from the staff was unfriendly and unhelpful. When we asked for butter for our pancakes (which should have been served to us in the first place without us asking) was just rolled on to our table instead of handing it to us politely. One of our friends asked to heat a bagel as it was cold, the staff replied by saying you are giving us more work and trouble and did not do it. We have paid good money for 3 nights of stay and food making a decent earning for your hotel with 30+ of us staying and eating there. Also there is a concerning safety issue in the breakfast/restaurant area. One of the chairs had a loose cushion that had separated from the wooden frame. My finger became trapped between the cushion and the wood, causing a painful injury that removed a chunk of skin. This should be repaired or replaced immediately to prevent another guest from being injured. Overall, this stay was nothing like our previous visit. Between the poor customer service, disappointing food, and the safety hazard that caused an injury, we left feeling very dissatisfied and humiliated. We hope management takes these concerns seriously and improves both the customer experience and the maintenance of the hotel's facilities. I hope we can get some kind of compensation for this treatment and terrible terrible service. Our group is not coming back here soon.
• MR

  Mariska Russcher

  Jul 17, 2026
  5.0
  Mooi net hotel. Vriendelijk personeel Goed eten. Wel een doortrek hotel
• SS

  Sergej Stört

  Jul 17, 2026
  1.0
  ★★☆☆☆ We stayed here for one night and unfortunately left disappointed. We arrived at around 10:00 a.m. and simply asked if there was any chance of an early check-in. We knew check-in officially starts at 3:00 p.m., so we completely understood when we were told the room wasn’t ready. That wasn’t the issue. The problem was the attitude at the front desk. The receptionist came across as very unmotivated and unwelcoming, and when we returned at 2:45 p.m., the check-in experience was just as cold and impersonal. The room itself was spacious, but it was located directly above the reception area. Our window looked into the hotel lobby instead of outside, so there was almost no natural daylight. Because of this, we could also hear people talking in the lobby until around midnight. The biggest disappointment, however, was the bed. It was a fold-down Murphy bed rather than a proper hotel bed. It creaked loudly with every movement, so every time one of us turned over during the night, the other woke up. Getting a good night’s sleep is one of the main reasons people book a hotel, and comfortable, quiet beds should be a basic standard—not something that feels like a temporary camping or guest-room solution. Overall, the room size was good, but the unfriendly service, the lack of natural light, the noise from the lobby, and especially the poor-quality bed made this stay fall well below our expectations.
• BW

  bubby wright

  Jun 22, 2026
  5.0
  We ended up locking ourselves out of our hotel room but the desk assistant Eric was absolutely amazing and did everything he could to ensure we got back in our room. 10/10 would go again