Best Western Kincardine

Bewertungen

• DS

  Desiree Snider

  4 days ago
  1.0
  COCKROACHES!! DO NOT STAY!!! My father and I checked in and walked to our room, went to hang our light fall jackets on the hanger at the entrance, it fell and broke. While picking up the pieces a COCKROACH ran across the floor. We killed it and decided this was not going to be a place we felt safe or clean enough to stay in. Went to front desk and long story short, one member of staff took the bug, brought it to the back, then another staff member came out, said he knew nothing about the bug... Couldn't/wouldn't give us a refund even though we had just stepped foot into the room. He said I would have to contact manager Tuesday. They charged my card as soon as we left and I couldn't get ahold of any customer service at the time (8-9pm Saturday night long weekend). All I wanted is a refund. However my card was charged for a room we could not stay in and I'll continue to try and contact customer service for a refund. The fact an actual cockroach was in this room... Blows my mind! I've stayed in plenty of hotels, Canada and USA and never have I seen a cockroach!!
• DT

  Don Thompson

  Sep 3, 2026
  1.0
  It sucked, seems like they over did the muratic acid cleaning the room! My eyes and nose were burning with the chemical smell. Never go back and they didn't give a shit! Stay away!
• BB

  Biljana Babamova

  Aug 23, 2026
  1.0
  We stayed one night. Hallways were dirty, never vacuumed. We entered the room there was a strong man colon smell. Everything was dirty. I had a beach towel that I put over the pillow and the bead to lay on. There were only 4 towels in the bathroom. The breakfast was horrible, very little choice, scrambled eggs like Styrofoam, one choice of bagles, two cereal, everything dirty and masty. The hotel seems renovated, visible was poor craftsmanship and cheap materials. DO NOT RECOMMEND Kincardine is great place doesn't deserve this reputation
• AE

  Ashley Eats

  Aug 15, 2026
  1.0
  Our stay was unfortunately not a great experience overall. Several issues—particularly cleanliness—were difficult to overlook. The kitchenette was a great feature, and the room itself was comfortable. Cleanliness, particularly in the bathroom, was the biggest issue for us. The toilet had visible buildup behind the seat and on the inside of the lid (disgusting!), and there was grime underneath the sink faucet. I ended up cleaning the toilet myself with Lysol wipes we took from the hotels gym. In a hotel, a thoroughly cleaned bathroom should be a basic expectation. I also wiped down the outside of the microwave because it looked cloudy and streaked, almost as though it had been wiped with a dirty cloth. It honestly grossed me out, so I cleaned it myself. There were also two well-used, dried, dirty-looking sponges left beside the kitchen sink. We mentioned this to the front desk, and they said there shouldn’t even have been sponges there, suggesting they may have been left by a previous guest. They provided clean dish cloths and towels, which we appreciated, but obviously, it did make us question how thoroughly the room had been cleaned and checked between guests. The “free Wi-Fi” was another frustration. It was unsecured, we repeatedly had to reconnect our phones, and it couldn't handle our Fire Stick without constantly freezing. We eventually used our phone hotspots instead. There were also a few small drawbacks during our stay. Both lamps in our room flickered every minute or two, which got pretty annoying after a while, and the complimentary breakfast was a bit of a letdown. The eggs had an off texture and taste (I couldn couldn’t eat them), and the home fries were cold and dry. On the bright side, the DIY waffle station was a nice touch! But by morning two, we skipped the hotel spread altogether and just grabbed Tim Hortons across the street. Honestly, maybe our expectations were just a little too high for standard hotel breakfast.😂 Cleanliness is a fundamental part of the hotel experience, and the issues we encountered made it difficult to feel confident in the overall standard of housekeeping. Not a completely awful stay, but certainly not one we'd be eager to repeat.
• JF

  Joseph Fernandez

  Aug 11, 2026
  1.0
  The service here is really gone downhill. We booked two rooms. Check in was at 4pm one room was provided at 4.45pm and the second was provided closer to 6pm with not so much as an apology. However, on the last day they were quick to inform us about the checkout time at 11am despite the late check in. Rooms were barely cleaned at the start or daily. I actually had to sweep our own room a couple times. Staff on the floor were friendly and provided fresh towels and toiletries when required. In general, the included breakfast always had items that were not replenished and if replenished were barely replenished - waffles, juice, sausage/bacon and muffins were over on at least two of the 4 days. Airconditioning was extremely noisy and the bed was uncomfortable and left us with a backache. They had a whole lot of flyers for collecting BW rewards and signing up for sweepstakes and giftcards offer. After multiple unsuccessful attempts to sign up when I called the help line the new rule that the came up with, was that the offer was not available through third party bookings. It would have made sense to include this as a footnote the numerous flyers around the hotel. It appears that this was just a ploy to collect and likely use personal contact information for marketing purposes, free of charge. We have been to this hotel at least 5 times now but are unlikely to book here going forward. Very disappointing!