I left a rather poor review for this location last year, however since then we've stayed again because of logistics. This time it was a fabulous place very clean they did extensive Renovations and were very happy with the service.
Hotel was nicely renovated and clean, mattress seemed pretty new as well. Climate control in the room didn't work but I opened the window for some air. No towels in our room I had to request some which front desk got for me right away. We got locked out of the room and front desk staff was as helpful as they could be. Pool was nice but water was abit murky and the chlorine smell was overpowering, it was burning the eyes just going into the pool room. Continental breakfast was pretty good actually and kids loved it!
the location excellent/service was 10/10 friendly and went out of their way. Breakfast was great. Rooms exceptional for sleeping and spacious
Best Western has always been our go-to choice for hotels whenever we travel. It's more than brand loyalty, they're consistent in the quality of hospitality, room cleanliness, and reasonable rates. At the Burlington location, it was great. The staff were friendly, the facilities were in working order, the room was clean, ample parking, and a good location.
If there were any knocks, there are two. One was the fact that the breakfast was subpar. Not too tasty and not much variety. Second, the beds were too soft and lumpy.
Other than that, we really enjoyed our stay. So, thank you and we will continue to rely on Best Western for our family trips!
The hotel was good overall, but one of the reception staff was not friendly and acted as if she was working unwillingly. As for the cleaning service, it’s only available upon request, and they are the ones who decide the cleaning time 😅. Other than that, everything was fine.