Best Western Williams Lake Hotel

Bewertungen

• NH

  Nicky Hubbell

  4 days ago
  3.0
  We've been staying at this hotel multiple times a year for the past seven years, and this continues to be a frustrating issue. Every stay, I book 1–2 months in advance and leave a specific room request because there's one room layout that works best for our family. It seems like only about 70% of the time those comments are actually read. The other 30% of the time, they're completely overlooked. On our most recent stay, when I asked the front desk about it, the agent had no explanation nor did she seem to care. From a hotel customer service perspective, generally check in notes are reviewed before assigning rooms. If a requested room isn't available, that's understandable—but at least acknowledge the request or explain why it couldn't be accommodated. Instead, it often feels like the comments are never read at all. Another concern is that both room types are charged the same rate, despite one being significantly smaller than the other. Lastly, we were placed in a room that sleeps up to six people, yet it was stocked with only two bath towels. When we asked for additional towels, we were given small pool towels instead of regular bath towels. We've been loyal guests for many years because we generally enjoy staying here, but experiences like this are disappointing. At $415 for one night, I expect much better attention to detail. Best Western may not be a luxury hotel, but it's certainly not charging budget prices. Reading reservation notes, assigning the correct room, and providing enough bath towels shouldn't be too much to ask.
• CB

  Cassidy Benson

  Jun 28, 2026
  4.0
  Clean rooms. Comfortable bed. We had a good stay here.
• RR

  Reef

  Jun 27, 2026
  1.0
  Absolutely awful rooms they where dirty and extremely loud , the manager did nothing to fix it, the breakfast in the morning was disgusting , I could not recommend to stay , over priced poorly managed and just an awful experience, save your self the hassle on your trip and avoid like cancer,
• 1D

  100 Mile Rides and Deliveries

  Jun 2, 2026
  5.0
  Pretty standard Best Western hotel. Good location, nice rooms, friendly and helpful front desk staff.
• RS

  Ronda Sawchuk

  May 13, 2026
  3.0
  Very slow service and check in. Malfunctioning fridge freezing produce in lowest setting. Malfunctioning laundry. Same breakfast food every day...no change at all for 4 days.