Connect Hearing

Reviews

• GC

  Genoa Castell

  Apr 30, 2026
  5.0
  My interactions with three of your optometrists (Scott, Ellie, Lan) have been excellent. The process of getting my aids right has taken time, but we are there at last. Coincidentally, I compared my new Phonaks with comparable aids from my previous optometrist -- and chose the Phonaks.
• RA

  Ricardo Arredondo

  Apr 2, 2026
  1.0
  I had a very disappointing experience at Connect Hearing Kerrisdale. I went in simply to have my hearing aids reset, as they have not been working properly since I purchased them. Unfortunately, the service I received was far from what I expected. The staff member who assisted me was unprofessional and, at times, borderline rude. There was no real effort to understand or address the issue I was facing. Instead of offering help or even basic courtesy, the interaction felt dismissive and uninterested. I couldn’t help but get the impression that because I did not purchase my hearing aids from this location, they had no interest in assisting me. If that is the case, it reflects very poorly on their level of service and commitment to clients. Overall, visiting this branch was a complete waste of time. I strongly recommend that others avoid going there, especially if you expect professionalism or any genuine willingness to help.
• LS

  Louise Sun

  Aug 26, 2024
  5.0
  The service is good 👍🏻. With his patient . Highly recommended.
• GM

  Grant - Sylvia Macfarlane

  Jun 23, 2022
  5.0
  I was apprehensive at first because I have never cared for anything that went into my ears. The audiologist was MOST helpful and fitted me with the tiniest hearing aid which I am not aware of when I'm wearing it. She gave me a great deal of helpful information and has encouraged me to contact her whenever I feel the need. I am very pleased with the help I have received, the product I have received and the ongoing support I am offered. I have encouraged my husband to upgrade his hearing aid. He is surprised by how much he was missing and is very pleased with the service he has got. He thought he had no hearing in one ear but new technology has shown that he actually does have some and he is thrilled by the now bilateral aids he is wearing. We are extremely pleased with all aspects of our experience. I am now a Connect Hearing booster!!
• SJ

  Sandra Jewitt

  Jun 5, 2017
  5.0
  Very kind and helpful.