Connect Hearing

Reviews

• DY

  Dale Yamada

  Jan 30, 2026
  5.0
  I was in the market for a new set of hearing aids. I have been a client of Connect Hearing for many, many years (decades). The current advertising is that the newest version of hearing aids is so improved that I will notice a huge difference. I was not convinced that the newest version is all that but after speaking with Kim at the Austin Ave office... I was convinced to try the new ones. Since Kim wears hearing aids...she speaks from experience. She spent as long as I needed (which was a lengthy session) explaining every aspect of the new version and the full refund policy with the 60 day satisfaction guarantee. Kim was awesome and deserves to recognized for her excellent customer service! Thank you Kim!
• CD

  Craig DeCraene

  Jan 8, 2026
  5.0
  Really friendly, courteous, and polite. They made my journey into the world of hearing aids smooth and easy. Thanks again Kim and Heather.
• TR

  Trevor Rettew

  Aug 20, 2022
  5.0
  Had prblems at the New West location - real big argument! I was so mad at them - they canceled an appointment my son desperately needed and had been waiting for, for weeks, not being able to hear anything. We get there, the lady at the front nonchalantly tells me the appointment has been canceled, weeks ago. I protest that nobody contacted or informed us, this lady had the gall to suggest perhaps I was lying! I'm afraid to say I blew my top, (bad customer service a particular irk of mine,) and then blew it again when corporate called me and tried to lecture me! I told her to put it where the sun don't shine. All that said, I was ready to move on from Connect Hearing totally, but the problem was my son's hearing aids were branded to, and could only be serviced by.... you guessed it, Connect Hearing. So, against a wall, I swallowed my pride and contacted THIS location. Sure enough, after describing my problem with the previous location, they checked and got an earful about our argument. Even still, they were MORE than willing to accommodate us, treated us BOTH with courteousness and kindness. No argumentative lady up front calling me a liar. In fact, of the numerous times we've been there we were seen immediately, without any wait. After the horrible experience at the New West location, I CANNOT recommend THIS location enough - night and day difference, and the Austin location is all sunshine!
• DL

  Derick Lee

  Jun 25, 2022
  5.0
  I received first class and very friendly client service. I would definitely recommend Connect Hearing, in a heartbeat, to anyone who requires hearing aid.
• JS

  John Simpson

  Oct 26, 2021
  5.0
  It was awesome. They were personal and very helpful with explaining the way to get the most use out of my hearing aids. There service was top notch and a pleasant to be there. I would highly recommend them to anyone that needs to get there hearing checked and fitted for hearing aids.