Best Western Cedar Park Inn

Bewertungen

• HH

  Humbly & Harvest

  today
  5.0
  We stayed at this hotel during the first weekend of October, and we had a great experience! The Manager on Duty, Alisha, was very approachable, kind, and helpful. She always made sure we were satisfied, answered our questions, and even checked in with us to ask how we were enjoying our stay. I can tell that Alisha works really hard and goes above and beyond her job. The hotel is truly blessed to have someone like her who cares not only about the hotel but also genuinely cares about people. She has such a big and beautiful heart! ❤️ We would love to stay here again whenever we get the chance to visit Edmonton. Thank you, Alisha, for making our stay extra special!
• DD

  Darwish D

  today
  1.0
  I checked into this property on October 10 and stayed the first night. Unfortunately, the experience quickly became unacceptable. Upon check-in, I noticed that the room did not smell particularly pleasant. The following morning, I woke up to water actively dripping from the ceiling in Room 511. After taking a shower, I also noticed that the ceiling above the shower was moist, raising serious concerns about the room’s condition and safety. I immediately contacted the front desk to report the active leak. I was informed that, because a large number of guests were checking out, they would be able to move me to another room once one became available. Given the circumstances, I did not feel safe remaining in the room and informed the front desk that I would leave the property until a room change could be arranged. Recognizing the seriousness of the situation, I subsequently contacted Best Western customer service by telephone. Unfortunately, I found the response equally disappointing. I explained that an active ceiling leak presented a potential safety hazard and that the matter required immediate attention. However, I was repeatedly informed that they could only document my complaint because the reservation had been made through a third-party booking platform. Despite my attempts to emphasize the urgency of the situation, the representative continued repeating essentially the same scripted response without offering a meaningful solution. I eventually returned to the property at approximately 4:00 p.m. to change rooms. Unfortunately, the replacement room, located on the main floor, smelled strongly of what appeared to be animal feces. I asked a nearby housekeeping staff member to spray something to address the odour. However, after approximately ten minutes in the room, I found the smell and overall lack of cleanliness intolerable. At that point, I decided to leave the property entirely and book a room at a Sandman Hotel at another location. Overall, I was extremely dissatisfied with both the condition of the rooms and the handling of my complaint. An active ceiling leak should be treated as a serious maintenance and potential safety issue, not simply as an inconvenience to be addressed when staffing or room availability permits. Furthermore, I expected a more helpful and solution-oriented response from Best Western customer service when reporting a potentially hazardous situation. As a frequent traveller, I place considerable importance on cleanliness, safety, and responsive customer service. Unfortunately, this experience fell well short of those expectations. I will be considering other hotel brands for my future stays.
• JP

  Jaxxon Perkins

  3 days ago
  2.0
  Interesting hotel. Overall not terrible but I wouldn’t pay much to stay here. Bathtub chipped in 3 places, stain on our duvet cover. Breakfast stuff was completely empty when I went through. Trays, muffins, breads, everything. Dude was hiding his bike in the trees in front of the hotel when we were checking in. Told security and they might of went and dealt with it. Water leaking through the ceiling on the 3rd floor by elevator. Looks like it wasn’t the first time. What a mess. Cannot recommend this hotel at all.
• AA

  Alykhan AKSC

  Oct 7, 2026
  5.0
  I stayed at BW cedar park in for 4 nights with my aunt who is elderly and requires a significant amount of assistance. The staff and service were superb, in particular Alysha who was amazingly attentive and responsive to all our requests. An absolutely wonderful person and a tribute to the facility. Wouldn't stay anywhere else the next time I'm in edmonton. 👍🏻 Kudos also to the operations manager Robyn, thanks for everything. Great job guys, keep it up!!! 👌🏻
• KG

  Kayla Gosse

  Sep 19, 2026
  1.0
  After reading the reviews about this hotel, particularly the complaints about bad smells and poor customer service, I was skeptical about booking here. However, with two concerts happening in the area and hotel demand being extremely high, I decided to give it a chance. Two days before my stay, I received an email from the hotel offering several upgrade options. I requested a whirlpool room and received confirmation of my request. Shortly afterward, the hotel contacted me directly via text message and confirmed that my whirlpool room upgrade had been approved. I thanked them, and when they asked if there was anything else they could do, I requested an early check-in. That was also approved through the same text conversation, all within approximately five minutes. When I arrived, I was placed in a standard king room instead of the whirlpool room that the hotel had directly confirmed for me. When I brought this to the attention of the front desk agent and manager, both appeared confused. The manager attempted to tell me that the email was merely a request. I showed her the text message confirmation directly from the hotel stating that my whirlpool upgrade had been approved. Her response? She stared at me blankly and said:"So you want to cancel?" There was no apology. No acknowledgment of the hotel's mistake. No attempt to explain what happened or offer a reasonable solution. Instead, I was made to feel as though I was the problem for questioning why the room I had been promised was not available. I had a concert starting in less than an hour. Obviously, I was not going to cancel my reservation and be left scrambling for another hotel. When I asked why the hotel had confirmed my upgrade if it wasn't available, the manager simply dismissed the issue by saying it wasn't available. I then asked for a discounted rate due to the inconvenience. The manager agreed to a discount and told me nothing further. I asked her to let me know what the discount would be, but I never heard back. When I contacted the front desk, I was ignored. When I followed up again, I was told that I hadn't been charged for a whirlpool room, so they couldn't give me a discount. I explained that the manager had already promised me a discount. Their response? The same excuse repeated: I wasn't charged for a whirlpool room, and they would not be providing a discount. I was also charged for early check-in, despite the fact that I did not check in early. The whirlpool upgrade and early check-in had been requested and approved during the same text conversation. Yet somehow, the whirlpool upgrade was no longer recognized, while the early check-in charge remained. When I questioned why one approved request had apparently disappeared but I was still charged for the other, I was ignored again. I requested a refund for the early check-in charge, and once again, I received no meaningful response. The hotel had no problem responding promptly when there was an opportunity to make additional money through upgrades and early check-in. But when it came time to address their own mistakes, provide the promised discount, or respond to a refund request, the communication and customer service completely disappeared. To anyone considering staying here, please take the negative reviews seriously. My experience with the management and customer service was extremely disappointing. I felt dismissed, ignored, and left to deal with problems that the hotel itself had created. The manager's handling of this situation was particularly unacceptable. Rather than offering an apology or taking responsibility, I was met with dismissive responses and a refusal to follow through on what she had promised. I would not recommend this hotel based on my experience. A hotel can make a mistake, but what matters is how it handles that mistake. In this case, the response was poor, the communication was inadequate, BEWARE. If you expect the hotel to honor its confirmations, address billing concerns, and treat you with basic respect, think twice before booking here.