Best Western Plus Plaza Hotel

Reviews

• ZA

  zebricon aar

  Mar 24, 2026
  5.0
  An excellent place to stay if you want to explore and take in the glory of Hot Springs State Park. You’re within walking distance of several pools and at the plaza they’ve plumbed in natural geothermal water for an amazing soaking experience.
• WD

  Wendy Dewey

  Mar 6, 2026
  1.0
  Will not ever book at this hotel again. Front desk doesn't answer. Call transfers to leave a message that they don't return. Canceled reservations and was still charged since no one answers. Even canceled on the BW reservation line. Still charged. Tried to get refunded. Wouldn't refund even though I clearly didn't check into the rooms. Won't be staying at any BW hotels from here on out.
• LV

  localis venditionem

  Feb 23, 2026
  5.0
  Great place
• DD

  Devanshi Dhingra

  Feb 21, 2026
  5.0
  If you’re going to Thermopolis, stop searching and book Best Western Plus Plaza Hotel — it’s an absolute 5-star gem. This place feels like a romantic resort getaway, full of historic charm and cozy luxury. The rooms are spotless and comfortable, perfect for a honeymoon-style escape. The location couldn’t be better — right next to Hot Springs State Park, so you’re steps away from the famous mineral hot springs. The breakfast is delicious with plenty of options, and the staff makes you feel truly welcomed. After staying here, you won’t want to book anywhere else. Trust me — just reserve it. ⭐⭐⭐⭐⭐
• YY

  Yellowstone Yoga

  Feb 2, 2026
  2.0
  I am surprised that Best Western lets this hotel be a part of the BW franchise. I have tried calling the hotel to get hold of a manager, but to no avail. The sinks in our bathroom drain very slowly, so they could use some attention. And the toaster in the breakfast room - it is obvious that the little sign on it has been there for ages - so why not buy a new toaster? I mean, come on. I had my grandsons with me and we could not make toast without burning it - even as low as #2. Details - the sign says to use only the two slots on the left of the toaster, and to not use the right hand side. You can't make toast without burning it. I don't know, how much is a new toaster? $50 at the most? You can't buy a new one? Oh, and then they try to gloss over that the pool wasn't up and running. But the hot tub is open 24/7.

Frequently Asked Questions About Best Western Plus Plaza Hotel