Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Debra and Devin for their exceptional service.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms and bathrooms, with some guests reporting hair and unpleasant odors.
Room Conditions
Guests noted that while some rooms were clean and comfortable, others had issues such as strong cigarette smoke odors, outdated decor, and poor sound insulation.
Breakfast Quality
The breakfast received mixed reviews; while some appreciated the variety and gluten-free options, others found it lacking in freshness and quality.
Facilities and Amenities
The hotel has an indoor pool and offers convenient parking, but many amenities like the restaurant and fitness center were reported as closed or in poor condition.