Homewood Suites by Hilton Jackson

Reviews

• JE

  John Elliott

  Nov 7, 2025
  4.0
  Wasn't too wild about the $20 per night parking fee that we weren't told about. We were told we could park on the streets, but Jackson has no parking on the streets after November 1st for snow removal, so you're stuck with the $20 per night added on fee.
• KE

  Kimberly Evans

  Nov 4, 2025
  5.0
  I stayed at Homewood Suites in Jackson Wyoming for two weeks. I am writing this review due to an employee who went above and beyond when I had questions about my account charges. Karen Lloyd took the time to inspect my account charges and call me back when I assumed I would have to wait to speak to the manager and worry someone was using my card without authorization. She is so knowledgeable and kind. Karen called me back when I was expecting to not know anything until the manager got to hotel hours later. I really haven't experienced an employee so dedicated and knowledgeable at any other Hilton Hotel I have stayed at. I am a Diamond Member who has accrued almost 1 million points which makes me an expert I believe in recognizing outstanding staff members. Karen Lloyd truly made my day !!
• SC

  Sheena Carroll

  Oct 18, 2025
  3.0
  To be honest, I thought it would have an outside area with a fire pit unfortunately, it does not. I think this hotel is overrated, but not bad, but definitely overrated.
• NS

  Neville Sachs

  Oct 15, 2025
  1.0
  We stayed there for three nights and our disappointment started with the room size, where it looked to us that they added a full height partition to make a "suite" out of what would have been a large single room. If the sofa bed was opened, it would be essentially impossible to walk around it, and there was only one chair in the suite, but that's OK because there's almost no place anothe chair could fit. (I considered leaving after the first night, but my wife has physial problems that would make that awkward.) The towels were luxurious but, other than a shower door handle that was big enough for one towel, there wasn't anywhere else to hang them. There wasn't single hook in the rest of the suite! (I guess we could have hung them in the closet, and we actually hung the wet washcloths off the kitchen cabinet handles.) We used one of pots, but there was nothing to scrub the pot with, and the kitchen didn't have any paper towels or napkins! The breakfast area was supposed to open at 7AM, but the day we had an appointment off site at 7:30, it wasn't open until 7:25 . At the "evening social" I took one bite of cheese and knew that it had been out and drying for hours, and the rest of the offering was scant and unappetizing. We realize that hotels in Jackson can be expensive, but both the maintenance and the operation of the hotel spell "cheap". There is parking on the hotel property, and they charge $19 per night.
• JB

  JoAnn Baker

  Oct 10, 2025
  3.0
  Excellent location to see Tetons and Yellowstone. Walkable to downtown restaurants and shops. It says it was renovated but I did not see any signs of that. Our room was very dated and not the cleanest. Front desk was friendly and helpful. Beware when booking this hotel. I was directed to Jackson, Mississippi and made a reservation there.

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