Best Western Plus Frontier Inn

4.4
1121 reviews

Business Details

8101 Hutchins Dr, Cheyenne, WY
82007, United States
(307) 638-8891
http://bestwestern.com

About

HotelBest Western
At the Best Western Plus Frontier Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Frontier Inn will stand out among other hotels in Cheyenne,WY. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Frontier Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Frontier Inn
8101 Hutchins Dr, Cheyenne, WY
82007, United States

Hours

Reviews

4.4
1,121 reviews
5 stars
733
4 stars
237
3 stars
68
2 stars
26
1 star
57

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and accommodating staff, highlighting individuals like Karen and Jamie for their exceptional service.

Cleanliness

Most reviews noted that the rooms and facilities were clean and well-maintained, although some guests reported issues with specific rooms.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others criticized the quality and availability of items.

Room Comfort

While many guests found the rooms comfortable, there were complaints about noise levels and issues with air conditioning in some rooms.

Customer Service Issues

A few reviews mentioned negative experiences with customer service, particularly regarding billing issues and staff attitudes.
  • GP
    GARRY Powell
    Jan 26, 2026
    5.0
    Karen at the front desk has a wonderful attitude when she checks you in to the hotel very positive attitude. Thank you for having her as a front desk, employee.
  • RC
    Rebecca Carr
    Jan 26, 2026
    4.0
    My truck broke down, and this was the nearest motel. Pricey, and upon check in was not too impressed with the desk clerk. She seemed a bit snobbish. Checked in and room was nice and clean, pillows extremely comfy, bed covering a bit thin. But it was soft. At breakfast I was not feeling well, and the lady that ran the breakfast buffet , Jill, was extremely kind in asking me if I was ok. Apparently I did not look ok lol. I told her my truck had broke down, and I'd walked from the pilot the previous night (0 °, and not sure of wind chill) and really didn't think I was going to make it, let alone make it back to my truck to wait on service. I asked if there was a shuttle service because even though it's an extremely short distance the winds were gusting at around 40 mph, and she said not at this time, but she would see what she could do especially since i wasnt feeling well. She spoke with the front desk, and Jill said she could bring me back to my truck. She went above and beyond. Many thanks to her, and to the lady in the office.
  • KL
    kasidee lamb
    Jan 26, 2026
    5.0
    For getting a hotel the same night upon walking in, they gave us a very clean room. The location was right off of I-80 and made it a convenient stop. The service was honestly the best part. We got breakfast, and was greeted and checked on by the sweetest lady Jo, she helped make our pancakes. Even after checking out and leaving, she came out to our car and asked if we needed any other snacks for the road. Bless her heart!!!
  • SL
    sherman lummus
    Jan 18, 2026
    5.0
    This hotel was above all expectations! Karen, the lady that checked me in was the most impeccable and knowledgeable staff i have ever endured. Jamie one The second shift was most hospitable enduring in any question I had. Top tier hotel I’ve stayed in years! Keep up the good work!
  • BC
    Brittney Cline
    Jan 14, 2026
    5.0
    The hotel and staff were AMAZING. They went above and beyond for our family. They took extra effort to make our anniversary special even though we were traveling with our kiddos. They even went out of their way to make sure the breakfast was safe for our 3 celiac kiddos!

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