Multiple reviews highlighted concerns about room cleanliness, including dirty bathrooms and unkempt areas.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were noted as rude or unprofessional, particularly at the front desk.
Value for Money
Many customers felt that the pricing was not justified by the quality of the experience, citing overpriced food and accommodations.
Amenities and Activities
Guests enjoyed the variety of activities available, particularly during the holiday season, but expressed disappointment in the execution and maintenance of some attractions.
Check-in Experience
Several reviews mentioned long wait times and poor organization during the check-in process, contributing to a negative first impression.
JJ
Jerry
Jan 19, 2026
3.0
We have been spending Christmas eve at Wison Lodge for the past 10 years. Over the years we have seen a steady increase in pricing and a decrease in what they offer guests. They no longer play bingo and the candy cane cordial gives out miniscule candy canes with hot chocolate.Some holiday cpokies would have been nice; but Im sure that would have increased the overnight cost even more. The trolley ride costs so much that we chose to pass. Santas village was a waste of time as Santa wasnt even there, the donut shack was closed as was the coffee shack. The train ride was not running, the gift shop was sparce at best and we had to walk around in the mud. Highly doubtful if we will return.
JJ
Jan
Jan 18, 2026
3.0
Spa services were GREAT! Coffee shop and Skyline restaurant are great! The outdated room, well, not so great: budget-motel-like bathroom, an uncomfortable bed... Everything throughout the resort was clean though.
MF
Mitch Fahnestock
Jan 12, 2026
5.0
The Oglebay Resort was fantastic. We came for the beginning of The Festival of Lights after seeing it on Youtube and it did not disappoint. The decorations and feel of the resort was just what we were hoping for. Driving the Festival of Lights was enjoyable and easy to do. The food options at the Resort were also fantastic with the Grinch joining the dinners for dinner both nights. Do not miss the Good Zoo, this was a great little zoo right on the property with a wonderful mix of animals. A very relaxing and enjoyable way to kick of the holiday season.
VB
V Bonner
Jan 9, 2026
4.0
We just went to have dinner and take the trolly to see the lights. We hadn't been there since 2022 and didn't know that you absolutely have to make a reservation at one of the restaurants for dinner or wait around forever (as people were sitting there just having drinks) for one of the more casual table areas. We didn't want to leave due to parking stress and so almost didn't eat until after our trolly ride... which would have meant sitting around for over an hour and a half. The concierge, I believe he name was Diane, was amazing and helped us get a table at their more relaxed sitting area where they also serve food. However, due to the time for our food, we were then almost late for our trolly ride. She again, was there to make sure the right people were in seats (some kids were free and to be on laps) and that we had our 5 seats. My father-in-law passed away in October and this was something we would do every few years with my in-laws. What started out being a frustrating and sad situation with no dinner and sitting around became a joyful time thanks to Diane.
J4
Jessa 4Peace
Dec 24, 2025
2.0
Spent 2 nights here just before Christmas. Oglebay hosts the Festival of Lights which is a nice drive thru light display and certainly worth the cost/donation. The zoo is pretty good and has a decent amount of animals. They all seem well cared for as far as zoos go. As far as the resort, however, I would not come back. The grounds and buildings are quite nice and appear well maintained and cared for. Christmas decor throughout the resort were beautiful as well. The candy cane cordial and live music was entertaining. For some reason, we were provided with an accessible room which was quite spacious and nice. That said, the good ends there. We stood in line for over an hour to check-in. We had hoped to check-in early but were told that isn't possible due to the heavy turnover of rooms during the holiday season. Fair enough. That said, why wasn't there more staff available to aid in a faster check-in if they knew it was going to be so busy?? An hour line is waaay too long and really set the tone for the remainder of our stay. Oglebay offers a variety of family friendly activities where people of all ages are invited. I was excited to try pool pilates the next morning. I was disappointed to arrive and find out that the pool, which is a small indoor pool, would remain open during the adult pool class. After 15 minutes in the pool, I couldn't stand it any longer and got out. Kids were running, screaming and canon ball jumping into the pool. It was impossible to hear the instructor much less have the space to actually do the class because kids were everywhere. While I want kids to have fun, what is wrong with closing the pool to kids for a 45-minute class so the adults who pay for the kids and their activities on the resort can have a moment to themselves? Really showcases the difference between a higher caliber resort and what Oglebay offers. Later that day we went to see Santa's Village on the resort property. They advertise a Christmas shop but in reality it's a tent with a few ornaments and Christmas sweaters. (Better holiday decor to buy can be found in the lodge gift shop.) This was mainly cheap, cheesy holiday stuff. There is a synthetic ice rink and rock wall people can try. There is a small train for kids and a concession stand. Please note the Village is all outside and while it hadn't rained or snowed for several days it was incredibly muddy! One gentlemen slipped and fell in the mud. Looks like they tried to put down straw a day or so before but they really was something more substantial. People were slipping and grabbing on to others for dear life. Don't wear any good shoes out there! I could go on but will say that details matter and this resort, unless things change significantly, can never achieve an excellent experience. At the end of the day if your looking for a low to mid level experience, Oglebay resort at Christmas may be just what you're looking for.
Oglebay Resort is located at 465 Lodge Dr, Wheeling, WV 26003, USA.
What are the opening hours of Oglebay Resort?
Oglebay Resort is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturday and Sunday from 8:00 AM to 6:00 PM.
What categories of services does Oglebay Resort offer?
Oglebay Resort offers services as a resort, hotel, golf course, wedding venue, event venue, and spa.
How can I contact Oglebay Resort by phone?
You can contact Oglebay Resort by calling +1 304-243-4000.
Where can I find more information about Oglebay Resort online?
You can visit their official website at https://oglebay.com/?utm_source=extnet&utm_medium=yext.
Are there any nearby hotels or lodges if I am visiting Oglebay Resort?
Yes, nearby accommodations include Oglebay Wilson Lodge, Wilson Lodge, Maple Chalet, Hess Cottage, Forsythia Cottage, and May Cottage.
What nearby recreational activities are available around Oglebay Resort?
Nearby recreational activities include golfing at Speidel Golf Club and Crispin Golf Course, hiking on Falls Vista Trail, and visiting Oglebay Playground and Oglebay Park.
Which nearby attractions could I visit before or after my stay at Oglebay Resort?
You might enjoy visiting the Good Zoo and Benedum Planetarium, Oglebay Institute Mansion & Glass museum, and the Schrader Environmental Education Center nearby.
Does Oglebay Resort have dining options or nearby restaurants?
Oglebay Resort has dining options nearby such as the Oglebay Garden Bistro and Glassworks Grill offering American cuisine and salad bars.
Is spa service available at or near Oglebay Resort?
Yes, spa services are available including The West Spa at Oglebay which offers massage and other spa treatments.
Brand Certified Facts from Oglebay Resort
Oglebay Resort partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: