Oglebay Resort

4.4
4141 reviews

Business Details

465 Lodge Dr, Wheeling, WV
26003, United States
(304) 243-4000
https://oglebay.com/?utm_source=extnet&utm_medium=yext

About

ResortHotelGolf CourseWedding VenueEvent VenueSpa

Location

Oglebay Resort
465 Lodge Dr, Wheeling, WV
26003, United States

Hours

Reviews

4.4
4,141 reviews
5 stars
2,692
4 stars
852
3 stars
277
2 stars
137
1 star
183

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about room cleanliness, including dirty bathrooms and unkempt areas.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were noted as rude or unprofessional, particularly at the front desk.

Value for Money

Many customers felt that the pricing was not justified by the quality of the experience, citing overpriced food and accommodations.

Amenities and Activities

Guests enjoyed the variety of activities available, particularly during the holiday season, but expressed disappointment in the execution and maintenance of some attractions.

Check-in Experience

Several reviews mentioned long wait times and poor organization during the check-in process, contributing to a negative first impression.
  • JJ
    Jerry
    Jan 19, 2026
    3.0
    We have been spending Christmas eve at Wison Lodge for the past 10 years. Over the years we have seen a steady increase in pricing and a decrease in what they offer guests. They no longer play bingo and the candy cane cordial gives out miniscule candy canes with hot chocolate.Some holiday cpokies would have been nice; but Im sure that would have increased the overnight cost even more. The trolley ride costs so much that we chose to pass. Santas village was a waste of time as Santa wasnt even there, the donut shack was closed as was the coffee shack. The train ride was not running, the gift shop was sparce at best and we had to walk around in the mud. Highly doubtful if we will return.
  • JJ
    Jan
    Jan 18, 2026
    3.0
    Spa services were GREAT! Coffee shop and Skyline restaurant are great! The outdated room, well, not so great: budget-motel-like bathroom, an uncomfortable bed... Everything throughout the resort was clean though.
  • MF
    Mitch Fahnestock
    Jan 12, 2026
    5.0
    The Oglebay Resort was fantastic. We came for the beginning of The Festival of Lights after seeing it on Youtube and it did not disappoint. The decorations and feel of the resort was just what we were hoping for. Driving the Festival of Lights was enjoyable and easy to do. The food options at the Resort were also fantastic with the Grinch joining the dinners for dinner both nights. Do not miss the Good Zoo, this was a great little zoo right on the property with a wonderful mix of animals. A very relaxing and enjoyable way to kick of the holiday season.
  • VB
    V Bonner
    Jan 9, 2026
    4.0
    We just went to have dinner and take the trolly to see the lights. We hadn't been there since 2022 and didn't know that you absolutely have to make a reservation at one of the restaurants for dinner or wait around forever (as people were sitting there just having drinks) for one of the more casual table areas. We didn't want to leave due to parking stress and so almost didn't eat until after our trolly ride... which would have meant sitting around for over an hour and a half. The concierge, I believe he name was Diane, was amazing and helped us get a table at their more relaxed sitting area where they also serve food. However, due to the time for our food, we were then almost late for our trolly ride. She again, was there to make sure the right people were in seats (some kids were free and to be on laps) and that we had our 5 seats. My father-in-law passed away in October and this was something we would do every few years with my in-laws. What started out being a frustrating and sad situation with no dinner and sitting around became a joyful time thanks to Diane.
  • J4
    Jessa 4Peace
    Dec 24, 2025
    2.0
    Spent 2 nights here just before Christmas. Oglebay hosts the Festival of Lights which is a nice drive thru light display and certainly worth the cost/donation. The zoo is pretty good and has a decent amount of animals. They all seem well cared for as far as zoos go. As far as the resort, however, I would not come back. The grounds and buildings are quite nice and appear well maintained and cared for. Christmas decor throughout the resort were beautiful as well. The candy cane cordial and live music was entertaining. For some reason, we were provided with an accessible room which was quite spacious and nice. That said, the good ends there. We stood in line for over an hour to check-in. We had hoped to check-in early but were told that isn't possible due to the heavy turnover of rooms during the holiday season. Fair enough. That said, why wasn't there more staff available to aid in a faster check-in if they knew it was going to be so busy?? An hour line is waaay too long and really set the tone for the remainder of our stay. Oglebay offers a variety of family friendly activities where people of all ages are invited. I was excited to try pool pilates the next morning. I was disappointed to arrive and find out that the pool, which is a small indoor pool, would remain open during the adult pool class. After 15 minutes in the pool, I couldn't stand it any longer and got out. Kids were running, screaming and canon ball jumping into the pool. It was impossible to hear the instructor much less have the space to actually do the class because kids were everywhere. While I want kids to have fun, what is wrong with closing the pool to kids for a 45-minute class so the adults who pay for the kids and their activities on the resort can have a moment to themselves? Really showcases the difference between a higher caliber resort and what Oglebay offers. Later that day we went to see Santa's Village on the resort property. They advertise a Christmas shop but in reality it's a tent with a few ornaments and Christmas sweaters. (Better holiday decor to buy can be found in the lodge gift shop.) This was mainly cheap, cheesy holiday stuff. There is a synthetic ice rink and rock wall people can try. There is a small train for kids and a concession stand. Please note the Village is all outside and while it hadn't rained or snowed for several days it was incredibly muddy! One gentlemen slipped and fell in the mud. Looks like they tried to put down straw a day or so before but they really was something more substantial. People were slipping and grabbing on to others for dear life. Don't wear any good shoes out there! I could go on but will say that details matter and this resort, unless things change significantly, can never achieve an excellent experience. At the end of the day if your looking for a low to mid level experience, Oglebay resort at Christmas may be just what you're looking for.

Frequently Asked Questions About Oglebay Resort

What is the address of Oglebay Resort?

Oglebay Resort is located at 465 Lodge Dr, Wheeling, WV 26003, USA.

What are the opening hours of Oglebay Resort?

Oglebay Resort is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturday and Sunday from 8:00 AM to 6:00 PM.

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