Holiday Inn Express & Suites Ripley by IHG

Reviews

• TM

  Terra Maxey

  Feb 12, 2026
  1.0
  Unacceptable Stay – Illegally Charged for Service Dog I had an extremely disappointing experience at this Holiday Inn. Not only was the stay unpleasant overall, but I was improperly charged a fee for my service dog. Under the Americans with Disabilities Act (ADA), service animals are not considered pets, and hotels are not permitted to charge pet fees or additional cleaning fees simply because a guest has a service animal. Despite this being federal law, I was charged anyway. This was not a misunderstanding — it reflects either a serious lack of staff training or a disregard for ADA compliance. Both are unacceptable, especially from a major hotel brand that should know and follow federal regulations. I will be filing a formal complaint with the ADA regarding this incident. Travelers with disabilities should not have to educate hotel staff on federal law or fight improper charges after their stay. I strongly encourage management to retrain their staff immediately to prevent this from happening to anyone else. I would not recommend staying here.
• A

  .

  Feb 7, 2026
  5.0
  We stayed here on a long trip and would love to stay here again! It was very clean and the staff could not have been nicer! Cookies at check in, super kind and helpful staff. Clean and warm pool! Breakfast was fresh and delicious, JoAnn was taking care of all the hotel guests like we were her family- she's an asset to the brand for sure!
• MB

  meir bamberger

  Feb 2, 2026
  5.0
  Stayed at the Holiday Inn Express & Suites in Ripley, WV and had a solid, comfortable experience. The hotel was clean, quiet, and well maintained, and the room was exactly what you’d expect from the brand—comfortable bed, good water pressure, and everything in working order. Staff were friendly and check-in was smooth. Breakfast was convenient and appreciated before heading out. Overall, a reliable and comfortable stop if you’re in the area, and I’d stay here again.
• SB

  sue brigadier

  Jan 4, 2026
  4.0
  Nice place. Hideaway bed should be thrown out. Horrible!!!
• ET

  Ethan Thompson

  Dec 14, 2025
  2.0
  Rooms were decent at best, some lady bugs and stink bugs. Front desk person at night wasn’t the the most personable person I’ve ever dealt with, the toilet in the room was clogged when we got there. No one was at the front desk for check out in the morning even ringing the bell no one came to the desk. Front door was broken. But all said and done it got us off the road into a snow storm but probably wouldn’t stay here again

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