Holiday Inn Express & Suites Ripley by IHG

Reviews

• SB

  sue brigadier

  Jan 4, 2026
  4.0
  Nice place. Hideaway bed should be thrown out. Horrible!!!
• ET

  Ethan Thompson

  Dec 14, 2025
  2.0
  Rooms were decent at best, some lady bugs and stink bugs. Front desk person at night wasn’t the the most personable person I’ve ever dealt with, the toilet in the room was clogged when we got there. No one was at the front desk for check out in the morning even ringing the bell no one came to the desk. Front door was broken. But all said and done it got us off the road into a snow storm but probably wouldn’t stay here again
• ML

  Mike Lawrence

  Nov 29, 2025
  5.0
  This property is amazing. Rooms are spotless. Quiet location atop a hill overlooking Ripley. A++++++
• GT

  George Taylor

  Nov 12, 2025
  5.0
  This hotel is quiet and clean. Erica is such a great manager running the hotel always keeping things in great order. Melissa is great at the front desk. She is always so welcoming. I am happy when we always stay here for work.
• BN

  Briston Nance

  Nov 8, 2025
  1.0
  My friends and I are on a road trip, this was the closest hotel with over a 4 star rating to Point Pleasant so we were going to stay here and drive over. We got in, checked in, walked under the giant rust and water damage spot in the lobby ceiling and went up to our room. Our room had about 20 live ladybugs, a stink bug, and about 50 dead ones. I went to the lobby, the lady said that it happens all the time, they just crawl in through the AC. Im thinking, that's weird, but whatever. She comes up and vacuums all the live bugs up and asks if we see anymore, so I point out the 50 dead ones crunching everyone she steps. She gets those too and leaves. Then we turn the ac on. In my mind im thinking if the fans running maybe I dont wake up to a face full of bugs in the night. Well, its a 100% smoke free facility and someone clearly had been smoking before us and they had a deodorizer in the ac. No big, im sure either happens alot, but its giving us a headache so I go down to talk to the desk clerk again. She informs me no one smokes in those rooms, we'll, somebody obviously did, the smoke smell doesnt just appear. At this point im done, ask for a refund, she gets her manager and the manager tried to offer me a new room, but im done and get a refund. My wife and I get our things out of our room, head to the car as we are looking for somewhere else to stay, and say goodbye to the man staying at the hotel with a hoodie pocket full of beer cans drinking in the parking lot. Our friends go to check out and the manager that night starts telling them "good luck finding better, every hotel in this town but us has the ladybugs and bedbugs too. You'll probably have to sleep in your car if you dont like it here. Yeah sure, a cars better than here, trust me. Sorry if you had to read this whole thing, but it should be known. I've stayed at quite a few holiday inn express locations over the years for work and travel, and this goes leaps and bounds beyond being the worst one I've ever seen. Their corporate needs to do a surprise visit here and see if this is how they want their company represented.

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