Holiday Inn Express & Suites Charleston NW - Cross Lanes by IHG
4.4728 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express and Suites Charleston NW, located in the heart of Cross Lanes, WV moments off of interstate 64 conveniently centered between Charleston & Huntington. We offer a perfect mix for both the business & leisure traveler. For corporate guest, we are in close proximity to the Toyota Manufacturing Plant, TransCanada Pipeline, CGI Group Inc, American Electric Power, Dow Chemical, Bayer & many other large companies. We are also a great overnight accommodation for any traveler in the health care field; Located within 10 miles from CAMC Memorial, CAMC General, Thomas Memorial Hospital, CAMC Woman’s and Children, St. Francis Hospital & other CAMC locations. Leisure travelers, look no further! The Holiday Inn is located seconds from the Mardi Gras Casino, Shawnee sports complex, and located near several must-see attractions in Charleston including the Culture Center, WV State Museum, WV Veterans Memorial, State Capitol, Clay Center and Kanawha State Forest.
If you enjoy sporting events, concerts or visiting family at one of the several Universities nearby, we are a perfect hotel for you. We are located moments from West Virginia State University and near Charleston University and Marshal University. Our hotel is located near the brand-new Shawnee Sport Complex in Dunbar, West Virginia and Appalachian Power baseball stadium. For concerts we are located near 4 venues: Civic Center, Big Sandy Area, Live on Levy & Clay Center.
Location
Holiday Inn Express & Suites Charleston NW - Cross Lanes by IHG
410 New Goff Mountain Road, Cross Lanes, WV
25313, United States
Hours
Reviews
4.4
728 reviews
5 stars
449
4 stars
180
3 stars
48
2 stars
28
1 star
23
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and common areas, although some reported issues with specific rooms being dirty or having pests.
Staff Service
The staff received high marks for friendliness and helpfulness, with several reviews highlighting exceptional service from specific employees.
Breakfast Quality
The breakfast offerings were frequently described as excellent, with a variety of options and attentive staff.
Room Quality
While many guests appreciated the comfort and updates in the rooms, there were complaints about maintenance issues and noise.
Customer Experience
Several reviews mentioned negative experiences related to deposits and billing practices, impacting overall satisfaction.
- EAEmily AlexanderJan 2, 20264.0Clean, comfy rooms! Excellent customer service! Hot, fresh breakfast. The only reason I gave 4 stars is that the pool area is suffocatingly hot and humid. The pool is not refreshing. It’s as warm as a jacuzzi. This definitely needs to be addressed.
- HBHeather B.Dec 29, 20255.0Well worth the stop. As a former hotel manager, I can confidently say this hotel is well-maintained and the staff friendliness was beyond my expectations - and that is saying something.
- BCBrittany CopelandDec 24, 20255.0Our hotel and room exceeded our expectations when we walked into our room. Clean, strong and hot shower pressure, extra sheets/pillows/blankets, etc. Very clean in lobby and breakfast area. Attendant running breakfast was phenomenal, friendly, and hardworking. Huge breakfast variety, hot and fresh! Did not see the pool area. Parking easy. Would stay there again.
- KSKamrul ShakilDec 21, 20255.0Nice hotel with clean room and hot breakfast. We loved our stay!
- BMBrian MauldingNov 29, 20255.0I got greeted by the most beautiful, warmest smile from Linsey at the front desk. She had me checked in, in no time at all. This is one of the best Holiday Inns I have stayed at. Nice, quite, clean rooms and big comfortable beds.
Frequently Asked Questions About Holiday Inn Express & Suites Charleston NW - Cross Lanes by IHG
What kind of accessibility features does Holiday Inn Express & Suites Charleston NW offer?
The hotel offers accessible parking and is mobility accessible, with an elevator available for guests.
Is breakfast included in the stay at Holiday Inn Express & Suites Charleston NW?
Yes, complimentary breakfast is available featuring a buffet breakfast option.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites Charleston NW?
Cats are allowed at the property; however, dogs are not permitted. Overall, pets are welcome.
What fitness and recreation facilities are available at the hotel?
The hotel offers a free fitness center equipped with elliptical machines and treadmills, as well as an indoor pool and a hot tub for guest use.
Does the hotel have meeting or business facilities?
Yes, the hotel features a business center and one meeting room, suitable for business needs and events.
Are there any nearby restaurants convenient for guests at Holiday Inn Express & Suites Charleston NW?
Yes, nearby dining options include Golden Corral Buffet & Grill, Cracker Barrel Old Country Store, TGI Fridays, Cattlemen's Steakhouse, and Barnyard BBQ. Guests can enjoy a variety of American and buffet-style meals close to the hotel.
What nearby attractions can guests visit when staying at the hotel?
Guests can visit several attractions such as the Mardi Gras Casino, Shawnee Sports Complex, Culture Center, WV State Museum, WV Veterans Memorial, State Capitol, Clay Center, and Kanawha State Forest, all close to the hotel for leisure activities before or after their stay.
Are there any nearby transportation or vehicle rental services to assist guests?
Yes, vehicle rental and automotive services nearby include Penske truck and RV rentals, World Wide Equipment Isuzu Truck, Heritage Lease and Rental & Heritage Idealease, and several car dealers such as WV Auto Sales and Kelleys Pre-Owned Auto, which can help guests with transportation needs.