Holiday Inn & Suites Charleston West by IHG

4.3
1332 reviews
Welcome to our Holiday Inn and Wild, Wonderful West Virginia!
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Business Details

400 2nd Avenue SW, Charleston, WV
25303, United States
(304) 744-4641
https://www.ihg.com/holidayinn/hotels/us/en/charleston/crwch/hoteldetail
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About

HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Feel right at home at the pet-friendly Holiday Inn & Suites Charleston West. Our hotel is centrally located minutes from Yeager Airport and the heart of the state capital, making it ideal for business and leisure travel. We are proud to offer complimentary airport shuttle service, an on-site restaurant where children dine for free, a heated, saltwater indoor pool with a hot tub, and state-of-the-art spaces for gatherings. Minutes from major interstates, we are the closest hotel to the Shawnee Sports Complex. Enjoy a workout in our newly renovated, fully equipped Fitness Center while the kids play on the splash pad. After your day of play, settle in for a delicious family dinner at our on-site restaurant, Mosa's Bar and Grill, where children eat for free.

Location

Holiday Inn & Suites Charleston West by IHG
400 2nd Avenue SW, Charleston, WV
25303, United States

Hours

Reviews

4.3
1,332 reviews
5 stars
776
4 stars
325
3 stars
113
2 stars
47
1 star
71

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and accommodating during their stay.

Cleanliness Issues

Several reviews highlighted cleanliness problems in rooms and common areas, including dirty bathrooms and hallways.

Room Quality

Guests noted that rooms felt outdated and in need of renovation, with some reporting unpleasant odors and maintenance issues.

Breakfast Experience

The breakfast service received mixed reviews, with some guests appreciating the options while others criticized the cost and quality.

Noise Concerns

Multiple reviews mentioned noise disturbances from nearby train tracks and loud guests, impacting the overall comfort of the stay.
  • WW
    Wende W
    Jan 1, 2026
    5.0
    The friendliest staff! It was decorated nicely for Christmas. We always enjoy our stay on the way to MI for Christmas.
  • RC
    Reb C
    Dec 30, 2025
    3.0
    I was expecting a little more from a 3 star hotel. The rooms were your standard hotel room, ours hadn’t been updated in a while and had a little bit of a weird smell upon entering. The elevators had a lot of dirt/hair in them. There were guests yelling in the hall late at night and also after midnight a car parked in the parking lot next to our room playing very loud music and the driver had a lot of people visit him in a short amount of time. It didn’t inspire confidence in the area. The pool/hot tub area was nice, but did not make up for the other factors. Breakfast is a separate charge, although they did have complimentary coffee.
  • KB
    Kris Barham
    Dec 28, 2025
    5.0
    Nice little area close to all shopping and restaurants indoor dining and pool and hot tub.
  • MS
    Matt Schlagetter
    Dec 28, 2025
    2.0
    Pretty gross hotel. Hallways and room were dirty. There was a giant hairball in our shower when we checked in.
  • JC
    Jared Casdorph
    Dec 11, 2025
    5.0
    I tell u what it was so nice to finally for the first time in a year we all got to stay in a bed without bed bugs.. it felt nice and clean ooooweeee i could have prolly went to sleep if i would have been able to
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Frequently Asked Questions About Holiday Inn & Suites Charleston West by IHG

What accessibility features does Holiday Inn & Suites Charleston West offer?

The hotel provides accessible parking and is mobility accessible with an elevator available for guests.

Is there free Wi-Fi available at the hotel?

Yes, free Wi-Fi is available in public areas throughout the hotel.