Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to our Holiday Inn Express Charleston near the Shawnee Sports Complex and Charleston Civic Center. Our hotel in Charleston, West Virginia is the perfect choice for both leisure and corporate travelers.
Families looking for lodging love staying at our hotel, near some of Charleston’s top destinations like the Clay Center for Arts and Sciences, the Charleston Civic Center for concerts and events, Shawnee Sports Complex (CAMC) for medical services and the new Shawnee Sports Complex for sports tournaments. After a day of activities, relax in our indoor heated pool and get your day started right the next morning with our Express Start Breakfast Bar.
Business travelers enjoy our spacious accommodations and thoughtful amenities including free high-speed Internet, a modern Fitness Center, and our 24-hour Business Center. Several large companies are near our hotel such as CAMC, TransCanada, American Electric Power, Dow Chemical, and CGI Group.
We look forward to welcoming soon at our Holiday Inn Express Charleston.
Location
Holiday Inn Express & Suites Charleston-Kanawha City by IHG
107 Alex Lane, Charleston, WV
25304, United States
Hours
Reviews
3.8
688 reviews
5 stars
306
4 stars
166
3 stars
83
2 stars
51
1 star
82
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, accommodating, and helpful during their stay.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, hair in bathrooms, and unkempt common areas.
Noise Complaints
Several guests reported issues with noise from the highway and other guests, affecting their sleep quality.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking in variety and freshness.
Maintenance Problems
Guests noted various maintenance issues, including broken amenities, malfunctioning HVAC systems, and overall poor upkeep of the facilities.
- EOEDWARD OPERATIONS1 day ago5.0From the moment off walking through the door and getting some much needed rest the front desk made it very comfortable and checking out the next morning was even better with a wonderful breakfast. Definitely will be back
- BBBailee Butler1 day ago5.0Front desk was very professional. Breakfast was also amazing. Definitely will be staying here again.
- MTMegan TierneyJan 5, 20265.0Great staff , clean comfortable beds and rooms
- NJN JBDec 29, 20254.0Staff was incredible. Super accommodating. Room very clean, breakfast AWESOME... BUT if you are noise sensitive don't stay here. Build right next to the highway traffic noise is overwhelming. Kind of a seeded area. When I went to put my shade down some "homeless?" people were right outside it walking through a big hole in the chain link fence. Made sure my window was latched. Again staff was so nice and friendly. We can't stay again because we are such light sleepers and the road noise was horrible. If that doesn't bother you this is a very nice place.
- CGClinton GarrettDec 27, 20255.0Megan was fantastic! She was incredibly friendly when we checked in late on Christmas night. The hotel was clean, quiet, and comfortable. We all enjoyed the wide variety of food options at breakfast. My son mentioned that the front desk staff was also great the next morning when he was walking our dog outside. Everyone stopped and petted her and gave her a great goodie bag. It was a great experience overall. We travel through Charleston several times a year and will absolutely stay here again.
Frequently Asked Questions About Holiday Inn Express & Suites Charleston-Kanawha City by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Charleston-Kanawha City?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, complimentary Express Start Breakfast Bar is available for guests.
Are pets allowed at the hotel?
Cats are allowed, but dogs are not permitted. Overall, the hotel welcomes pets.
Is there free Wi-Fi access at the hotel?
Yes, free Wi-Fi is available in public areas throughout the hotel.
What fitness amenities does the hotel provide?
The hotel has a free fitness center equipped with elliptical machines and treadmills.
What accessibility features does the hotel offer?
The hotel provides accessible parking, mobility accessible rooms, and an elevator for guests.
Is housekeeping service available daily?
Yes, daily housekeeping service is provided to all guests.
Are digital or contactless check-in and check-out options available?
Yes, the hotel offers contactless check-in and checkout, as well as digital guest room keys.
What nearby hotels can guests consider besides Holiday Inn Express Charleston-Kanawha City?
Nearby options include Country Inn and Suites, Days Inn by Wyndham Charleston WV, and Super 8 by Wyndham Charleston WV, which offer additional accommodation choices.
What dining options are available near the hotel?
Guests can visit nearby dining spots such as Texas Steakhouse & Saloon, Sicilia's Pizzeria, Subway, and Bob Evans for a variety of meals.
Are there any nearby services useful for travelers staying at the hotel?
Yes, services like the UPS Access Point location for shipping, Western Union for money transfers, and Bitcoin Depot ATM are close by for guests' convenience.