Business Details
About
HotelWedding VenueBusiness Meeting Locations
Come and stay at Charleston's premier hotel Welcome to Holiday Inn Express Civic Center, conveniently located in the heart of downtown Charleston WV business district. Located directly adjacent to the Charleston Coliseum and Convention Center, our hotel is also within close proximity to Charleston's top destinations like the Clay Center for the Arts and Sciences, Charleston Area Medical Center (CAMC), Charleston Town Center Mall, the Cultural Center and the new Shawnee Sports Multi Complex.Enjoy our spacious accommodations and featured amenities, including free high-speed internet, state of the art fitness center and complimentary hot breakfast featuring our Express Start pancake station and our famous cinnamon rolls.If you are planning an event, let our professional event planners provide all of the elements to assure the success of your next meeting or social event. Our flexible meeting space can accommodate up to 100 people and be arranged to suit your needs.For the perfect blend of contemporary elegance, comfort and convenience, please allow us to show you what true West Virginia hospitality is all about!
Location
Holiday Inn Express Charleston-Civic Center by IHG
100 Civic Center Drive, Charleston, WV
25301, United States
Hours
Reviews
4.1
1,300 reviews
5 stars
644
4 stars
353
3 stars
158
2 stars
64
1 star
81
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty bathrooms, hair in tubs, and unclean common areas.
Customer Service
While some guests praised the friendly staff, others reported rude interactions and poor service, particularly at the front desk.
Location
The hotel is conveniently located near the Civic Center and shopping areas, but some guests expressed concerns about the surrounding neighborhood.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking.
Room Quality
Rooms were described as comfortable and spacious, but several guests noted maintenance issues and outdated facilities.
- NENaomi ElamNov 15, 20252.0Less than impressed. The hall reeked of weed, the shower had hair on the walls, 2 bath towels for a room accommodating 4, and a surprise $10 parking fee to park at the hotel! The parking fees are not listed on the website nor are they provided when booking on the phone.
- JMJim MallaberNov 4, 20254.0All great except having to pay to park in the parking lot of a hotel your staying at
- MTMichael TrickOct 30, 20255.0Excellent Holiday Inn Express. Very clean and efficiently run. The location is good: if you want to get to "Old Charleston" (which has a lot of restaurants, etc.) then walk through the mall across from the convention center, which is across the street from this hotel. So great location either for events or for enjoying Charleston.
- JMjun monksOct 18, 20254.0We stayed here as a stopover for a long drive to rest. Hotel in front of Civic center. Rooms are good but bathroom shower curtain has mildew. I don't know why they charge $5 a night for parking when there us plenty of parking.
- JWJ. W.Oct 14, 20255.0We stayed in room 305. I’m not sure what plumbing issues they had prior to our stay but the smell was absolutely awful. Too bad to finish our stay in that room. Luckily the customer service here is impeccable and they were able to find a room more suitable!
Frequently Asked Questions About Holiday Inn Express Charleston-Civic Center by IHG
What time can I check in and check out at Holiday Inn Express Charleston-Civic Center?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free breakfast?
Yes, the hotel provides a complimentary breakfast with a buffet option including their Express Start pancake station and famous cinnamon rolls.
Are pets allowed at the Holiday Inn Express Charleston-Civic Center?
No, pets including cats and dogs are not allowed at the hotel.
Is the hotel accessible for guests with disabilities?
Yes, the hotel has accessible parking, is mobility accessible, and has an elevator to accommodate guests with disabilities.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Does Holiday Inn Express Charleston-Civic Center provide daily housekeeping and enhanced cleaning measures?
Yes, daily housekeeping is available, and the hotel follows enhanced cleaning protocols including guest room and common area sanitation, use of commercial-grade disinfectants, and removal of high-touch items.
Is free Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there any nearby restaurants where guests can dine outside the hotel?
Yes, nearby dining options include Starbucks for coffee, Shoney's and Wendy's for American and fast food, Captain D's for seafood, and Fifth Quarter Restaurant for steak.
What entertainment or cultural venues are close to the hotel?
Guests can visit the nearby Charleston Civic Center Ice Arena, Clay Center for the Arts and Sciences, Little Theater, West Virginia Book Festival, and attend events like Tsubasacon nearby.
How can nearby transportation or landmarks help me find the hotel?
The hotel is located adjacent to the Charleston Coliseum and Convention Center, near the Charleston Town Center Mall and the Elk River park area, making it easy to navigate and explore the downtown Charleston area.