The Inn At Charles Town Races

Reviews

• ET

  Elliott Thomas

  2 days ago
  1.0
  Warning: do not stay here if you are sensitive to fragrances or stream shows when you travel! I will explain. I stayed here because it was cheap with no interest in the casino. Booked through a 3rd party with points. That was my first mistake! Upon arrival, I noticed some things were off. First, the common areas feature inhumane levels of fragrance. It smacks you upon arrival, like the heat when opening an oven. I will have to check but I suspect this level of olfactory assault violates the Geneva Convention's ban on torture. 🤣 I am sensitive to such things and got a migraine from the smell and nearly vomited. It's so strong it leaks into the rooms becoming inescapable. I really wonder what other smells they are concealing with this. 🤨 Next, there is the subject of the “amenities fee.”. Because I booked third party with points, this fee was undisclosed to me and not agreed to, yet upon arrival it was added to the deposit. In fact, the booking confirmation email states this fee does not apply because I booked online. When I protested, nothing was done. Hours on the phone, online, and at the front desk achieved nothing. I was told to call back in the morning and speak to a manager. Mercifully, the next morning, when I pointed out that the fee was represented in the receipt to be for sales tax, and a points stay is exempt from such, it was finally refunded to me. Perhaps this is unique to me as I booked third party with points, but be careful!! Some other grievances: my room’s thermostat did not work. I set the heat to 66 and was sweating, so I set it to 61 and there is no way they temperature was achieved. Between this and the odor and migraine it caused, I only slept for maybe 90 minutes. The rooms are extremely dated and need modernization. I don't think they've been changed since the casino opened. For example, the TVs have no way to access streaming apps. I get it, they want you there with nothing to do but lose money at the casino, but it's 2025 and this is standard for most hotels at this level. They also replace the TV’s remotes with universal remotes to prevent you from changing the input on the TV in order to use your own streaming device or game system. Absolute worst hotel night of my life. I cannot recommend staying here unless you have anosmia or have no other option. In hindsight, sleeping in my car would have been preferable.
• CL

  Chris Lempergel

  Nov 16, 2025
  5.0
  I booked a room online about a month ago for Friday the 14th! and it showed up on my app! Wednesday November 12th I didn’t see the reservation on my phone! I called.the casino at 8:12 on Wednesday to make sure I had a reservation and the girl said yes and that I had a 2 queen non smoking room! Unfortunately I did not get her name! I arrived Friday at 4:30 to find out I had no room! I was very upset! There were no rooms available! I was very upset as I just drive 4 hours! They told me that maybe there would be a cancellation! The 2 were very nice at the desk the girls name was Monique and I didn’t get the gentleman’s name! At 6:30 I got a call from Monique telling me they had a cancellation which I was so happy about! She told me I had to pay for the room which I wasn’t happy about as it should have been a Conor room! She told me that they would investigate this and if they see that I did have this conversation I would be reimbursed for the room! This is such a disappointment as I have stayed here over 22 times! They told me that when they brought up my account! I am waiting to here back from them!
• JB

  Jeffrey Barlow

  Nov 10, 2025
  5.0
  The rooms are incredible. I lived in Las Vegas for 4 years and spent plenty of (probably too much) time in the different hotels. The cleanliness and moderness of these rooms are on par if not better than most on strip. The water pressure in the showers was awesome. Every member of the staff was friendly and courteous. I cannot say enough good things about the location. The only reason they get a 4 on location is that they are attached directly to the casino.
• CB

  Connie Belsito

  Nov 4, 2025
  3.0
  We were at the casino on Sunday, November 2… I’m not sure what was going on in the Final Cut bar as there was a new bartender and the place was a mess - all the tables except one were covered in dirty dishes. She was talking to some people who were sitting at the bar instead of cleaning things up. I sat at the only clear table and she looked over at me and asked if I would be dining in the bar. I said yes, and she told me she’d be over to wipe off the table. Obviously, she was not in a rush because she continued to talk to the people at the bar. Then she disappeared and came back and began to bus the tables that were dirty. I was not given a menu or asked if I wanted a drink, nor was my table wiped down. I gave up and just left. It wasn’t busy, so there was no need for her to ignore me and provide awful service (well, really no service at all).
• CV

  Carol Vassallo

  Nov 4, 2025
  4.0
  We have stayed here many times over the years and have always had a great stay. Willa Ann at the front desk is always friendly. The rooms are a great size and always comfortable. On this trip Nov. 3) we had a few issue with housekeeping. There were no tissues in our room upon check-in so we went to get a box and the young man at the check-in desk handed us an open box from under their counter saying he couldn't find boxes in their stock area. There were long black hairs all over the bathroom floor; we took care of this on our own with some antibacterial wipes and then put a towel on the floor. On Tuesday morning there wasn't enough body wash in the shower for the two of us, and finally I suggest they check their vacuum cleaners as our room and the hallway looked as though they hadn't been vacuumed. We did report everything at the front desk, and we look forward to an improved visit next time.

Frequently Asked Questions About The Inn At Charles Town Races