At the SureStay Plus by Best Western Berkeley Springs in Berkeley Springs, WV, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Most guests found the rooms to be clean and well-maintained, although some reported issues with cleanliness in specific instances.
Staff Service
The staff received consistent praise for being friendly and accommodating, with particular mentions of helpful front desk personnel.
Noise Issues
Several reviews highlighted significant noise problems, particularly from adjacent rooms and floors, impacting the overall comfort of the stay.
Breakfast Quality
The breakfast offerings were generally well-received, with many guests appreciating the variety and quality, though some noted a lack of gluten-free options.
Value for Money
Guests felt that the hotel provided good value for the price, especially considering the amenities and location.
AM
Alex Mulvey
Nov 1, 2025
3.0
Actively staying here and while the desk staff is pleasant and the room is clean, I can absolutely hear everything from the rooms around me. I called the front desk to ask for help with neighbor noise they either did nothing or folks are undeterred. It’s midnight for reference. Not ideal, probably wouldn’t stay here again.
LW
Leroy Woomer
Oct 25, 2025
5.0
Nice clean rooms and comfortable beds. Friendly staff. I would stay there again
TS
Tamara Stevenson
Oct 13, 2025
4.0
Very sweet and kind desk clerks! Excellent breakfast, made even a few minutes before 7 a.m.! A restaurant in the parking lot, delicious! But do not get a room if anyone is above you. We were in room 124. The hotel must have older wood flooring and the people above us (225?) walked, stomped and rolled around from 10:30 pm thru 1 a.m., again at 3 am and finally, when we needed to wake up at 6 a.m. they were finally STILL! Squeaking, floors, a squeaky queen bed (so we only use one of them). The room was otherwise comfortable, clean and a nice bathroom though the toilet was super low. Do yourself a favor and get the highest level room, be cognizant of others below you and you’ll have a peaceful sleep. This was our last stop between Delaware and home to Kentucky. Beautiful town and was having their Apple Butter Festival the next day!
BB
Brenda Bross
Sep 19, 2025
5.0
Very beautiful, clean and friendly staff
MM
Marcy Medley
Sep 7, 2025
5.0
Super nice clean place. Only complaint was breakfast no gluten free items