At the SureStay Plus by Best Western Berkeley Springs in Berkeley Springs, WV, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Delores and Amanda.
Cleanliness
Most reviews highlighted that the rooms were clean and well-maintained, although some noted inconsistencies in cleaning frequency.
Noise Issues
Several guests reported significant noise disturbances from neighboring rooms and hallways, impacting their overall comfort.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, exceeding expectations for a budget hotel.
Value for Money
Guests generally felt that the hotel offered good value for the price, especially considering the amenities and location.
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Rachel Anderton
Dec 14, 2025
5.0
They were so awesome about taking us in at short notice when our car broke down. Excellent service, and lovely people.
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Pete wooten
Dec 4, 2025
5.0
Nice little town... great hotel
AM
Alex Mulvey
Nov 1, 2025
3.0
Actively staying here and while the desk staff is pleasant and the room is clean, I can absolutely hear everything from the rooms around me. I called the front desk to ask for help with neighbor noise they either did nothing or folks are undeterred. It’s midnight for reference. Not ideal, probably wouldn’t stay here again.
LW
Leroy Woomer
Oct 25, 2025
5.0
Nice clean rooms and comfortable beds. Friendly staff. I would stay there again
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Tamara Stevenson
Oct 13, 2025
4.0
Very sweet and kind desk clerks! Excellent breakfast, made even a few minutes before 7 a.m.! A restaurant in the parking lot, delicious! But do not get a room if anyone is above you. We were in room 124. The hotel must have older wood flooring and the people above us (225?) walked, stomped and rolled around from 10:30 pm thru 1 a.m., again at 3 am and finally, when we needed to wake up at 6 a.m. they were finally STILL! Squeaking, floors, a squeaky queen bed (so we only use one of them). The room was otherwise comfortable, clean and a nice bathroom though the toilet was super low. Do yourself a favor and get the highest level room, be cognizant of others below you and you’ll have a peaceful sleep. This was our last stop between Delaware and home to Kentucky. Beautiful town and was having their Apple Butter Festival the next day!