Best Western Plus Sparta Trail Lodge

Reviews

• MB

  Melissa Baker

  6 days ago
  2.0
  We have stayed at this hotel several times over the years and have always enjoyed it, which makes this most recent stay last week especially disappointing. Unfortunately, there was an odor throughout the building that smelled like a sewer or water issue. We experienced a similar smell during a stay in October 2025 and even had to switch rooms at that time. We were told then it was related to cleaning the kitchen and that our room was located above it. This time, however, our room was on the ground level at the opposite end of the building, and the odor was still noticeable. We were also disappointed that the pool area was closed due to pipes bursting during cold weather in January. We were not informed of this when making our reservation over the phone and only found out upon arrival. While staff mentioned it was noted on the website, that information was not communicated to us directly, and no discount was offered. Additionally, it appears the pet policy has changed. In the past, when traveling with our two small dogs, we were charged $40 per night total. This stay, we were charged $80 for one night, despite the website currently stating: “Pet rate is $40 per day” and allowing up to two dogs per room. This was frustrating and confusing. The one bright spot was the staff. Everyone we interacted with was friendly and helpful. I accidentally left an important personal item behind after checkout, and the front desk agent immediately went to the room, located it, and had it waiting for me when I returned. I truly appreciated their prompt assistance. We have enjoyed this hotel in the past and hope these issues can be addressed so future stays better reflect the experience we previously had.
• KB

  Kelly Bell

  Feb 10, 2026
  1.0
  We had a terrible experience at this hotel. Staff were very unkind and unprofessional. This is further evidenced as I am reading previous reviews and the responding comments made by management are also rude and unprofessional. I would not recommend staying at this hotel.
• YH

  Yvonne Hoff

  Feb 6, 2026
  1.0
  Pool is closed and the website does not clearly make it known! have to search hard to find out. Very disappointed as we picked it for the pool/sauna.
• KB

  Kristi Benzotti

  Dec 17, 2025
  3.0
  Booked a stay while my son was doing National Guard drill in town. Room was very nice. A little dated and could use a better cleaning as far as dust and such. Breakfast was good. When my son returned from drill Saturday, his CO sent a form for tax exemption due to his military visit. The hotel refused it though he had a copy of his orders in his phone. They claimed I booked thru a travel agent...WHICH I DID NOT....I booked directly thru Best Western website stating military discount. They were for sure willing to argue with me how I booked the room even though I had the confirmation info screen shot in my phone showing the BW website. I was never allowed to show them that. We don't really lean on using my son's military status for discounts. He appreciates the discount but its not a make or break it thing. The tax exemption would have been nice but Im not arguing with people who clearly have minimal customer service skills. And being in a military based area...Sparta, Tomah, Volk Field, Camp Douglas....you would think they would know how to handle things like this. Oh well.....
• LL

  Leah

  Dec 13, 2025
  1.0
  I've never left a review. I work with people and places and am very understanding. I'm however absolutely disgusted by the treatment that we received. We paid for a weekend stay to celebrate my daughter's 5th birthday as she loves to swim. We picked a hotel with a central location so grandparents could stop and watch her swim and eat cake in our room. When we went to go swim the pool area was ice cold that there were icicles forming on the vent with freezing cold air blowing out of it. The pool was also ice cold that we could only use the hot tub. We also had to wear gloves and hats in the area because it was so cold. We didn't say anything though because my daughter was having fun swimming for her birthday. The hallways and rooms smelled like weed as well. When we went to say something the second time the girl came inside the pool area. We got excited that she was going to do something about the temperature however she became rude stating that people who were not swimming had to pay $25. We went out to talk to her about figuring out what we had to do however she became agitated and wouldn't allow us to see the policy and we were willing to pay for the kids swimming but not the adults who were not. We also asked if there could be a discount because of the limited amenities the kids wanted to swim in based on the temp. We had gloves and hats on because it was so cold so we thought it wouldnt be a big deal to ask about this. Instead the worker became bilegerent and called the cops on a 5 yr olds birthday stay. We ended up leaving due to the hostile environment and not wanting to pay $180 (willing to pay $100 for the kids- which is still ridiculous for a Sparta hotel with only 4 vehicles in the parking lot). We felt very disrespected when we were trying to just have an open conversation that even the cops stated she was being the unreasonable one and we weren't saying anything mean. Feeling embarrassed and disappointed for my daughter and family who drove up to an hour to go there we had to make the decision to leave and go back home. For the amount we paid, the temperature of the pool and the stench of weed even the amount we paid for the weekend was overpriced. There was a lot of things that I was forgiving about- the freezing pool area, the weed smell and the fact that they didn't address the concerns we had the night before. And I stead of addressing the issues the 2nd time she made it a hostile environment and called the cops making us have to make the decision to leave

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