Best Western Plus Sparta Trail Lodge

Reviews

• TT

  Terry Terrell

  Apr 5, 2026
  1.0
  This was a April fools joke staying here this weekend. To start off, they charged me 40 dollars a night for my ESA dog. Then was told the pool was closed indefinitely. The restaurant advertised as being here. Closed 3 years ago. I could have gotten a room for 63 a night that had better service then what I got. I had to pay 170 a night. Ice machine was out of order. This whole Hotel is out of Order. Stay some place else.
• DS

  Duke Starman

  Mar 22, 2026
  2.0
  Overall staff were friendly. Location was good. Room quality was subpar at best, showing heavy usage and poor cleanliness. Stains on bedsheets upon check-in and dirty surfaces. The headboard was falling apart and unsanitary.
• TT

  The traveler

  Mar 13, 2026
  4.0
  Elevator did not work.
• ZB

  Zach Bell

  Mar 5, 2026
  1.0
  The hotel was run down, pool closed, social/dining area closed, pub closed. The staff were unhelpful and rude.
• MB

  Melissa Baker

  Feb 27, 2026
  2.0
  We have stayed at this hotel several times over the years and have always enjoyed it, which makes this most recent stay last week especially disappointing. Unfortunately, there was an odor throughout the building that smelled like a sewer or water issue. We experienced a similar smell during a stay in October 2025 and even had to switch rooms at that time. We were told then it was related to cleaning the kitchen and that our room was located above it. This time, however, our room was on the ground level at the opposite end of the building, and the odor was still noticeable. We were also disappointed that the pool area was closed due to pipes bursting during cold weather in January. We were not informed of this when making our reservation over the phone and only found out upon arrival. While staff mentioned it was noted on the website, that information was not communicated to us directly, and no discount was offered. Additionally, it appears the pet policy has changed. In the past, when traveling with our two small dogs, we were charged $40 per night total. This stay, we were charged $80 for one night, despite the website currently stating: “Pet rate is $40 per day” and allowing up to two dogs per room. This was frustrating and confusing. The one bright spot was the staff. Everyone we interacted with was friendly and helpful. I accidentally left an important personal item behind after checkout, and the front desk agent immediately went to the room, located it, and had it waiting for me when I returned. I truly appreciated their prompt assistance. We have enjoyed this hotel in the past and hope these issues can be addressed so future stays better reflect the experience we previously had.

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