Holiday Inn Express & Suites Rhinelander by IHG

Reviews

• CM

  Corey Martin

  Nov 14, 2025
  5.0
  Clean rooms. Friendly staff. Plenty of parking even for big rigs.
• CB

  Country Boy

  Nov 10, 2025
  5.0
  Very nice hotel to stay at. The room was clean, the pool was relaxing, the hot tub was perfect for the sore body. The staff here was amazing and friendly. Plan on returning to stay here again and hope they have the same staff. Thank you again for the great stay.
• MC

  MOLLY COOK

  Oct 21, 2025
  5.0
  Beautiful hotel, love the outdoor fireplace. Pool was clean and perfect for our small group. They have a great coffee bar that is available 24/7. This will be my new place to stay when I visit Rhinelander. I highly recommend.
• MM

  Michael

  Oct 12, 2025
  4.0
  I've stayed here twice, both for the annual "SirenCon" event. In 2024 it was a pretty uneventful stay, but in 2025 we ran into a problem with them overbooking the rooms we'd selected (double queen suites) and got stuck with a normal queen room. This was not an ideal situation with how many people we were housing in each room. That being said, the rooms themselves are clean and modern. That being said, after the situation last year, I do not think I will be staying there again for the event. I doubt this would be a problem most days of the year where they are not super busy.
• SB

  Sierra B

  Oct 11, 2025
  1.0
  I’m beyond frustrated and honestly furious with how the Holiday Inn in Rhinelander part of the IHG family handled what should have been a simple hotel booking. Let me be crystal clear: I am a Platinum member. I know the system inside and out. I know how bookings are supposed to work. And yet, I was left stranded because of blatant incompetence and a complete lack of communication from this hotel and IHG. Here’s what happened: I booked my room at 7 PM. Simple, right? WRONG. When I showed up, the front desk had the audacity to tell me the hotel was sold out four hours earlier meaning, they said the hotel was full at 3 PM, four hours BEFORE my reservation was even made. This is pure nonsense. If the hotel truly sold out at 3 PM, how was I able to make a confirmed reservation at 7 PM? The system isn’t supposed to allow that. I know the rules. This is either a system glitch or someone at the Holiday Inn Rhinelander didn’t do their job. Either way, it’s on IHG. But wait, it gets worse. The front desk was rude, dismissive, and totally unhelpful. Instead of helping me find a solution, they acted like I was the problem like I was trying to scam them or cause a fuss. This is unacceptable customer service, especially when you’re dealing with a loyal Platinum member. The disrespect alone was infuriating. To add insult to injury, we didn’t receive any notification no email, no phone call about this massive discrepancy or the supposed sell-out. The ONLY proof we had was our confirmed booking through the app and email. No heads-up. No warning. No apology. Just silence until we arrived and were told we had no room. Because of this utter failure, I was forced to scramble and drive two hours SOUTH of Rhinelander to find another place to stay. Two hours! That’s not just inconvenient it’s dangerous and stressful. The Holiday Inn Rhinelander basically stranded me. And that is completely unacceptable. As a Platinum member, and a paying customer, I demand accountability. I’m not asking for a favor I’m demanding COMPENSATION. We REQUEST 50,000 POINTS for the inconvenience, the wasted time, the stress, and the blatant disrespect. That’s the absolute least IHG and the Holiday Inn Rhinelander can do to start making this right. IHG and the Holiday Inn Rhinelander, you need to get your act together your booking system, your communication, your customer service. Loyal customers like me shouldn’t have to jump through hoops or be treated like a problem when YOUR system fails. Until these issues are fixed, I will NOT recommend the Holiday Inn Rhinelander to anyone, and I will speak up every time this happens.

Frequently Asked Questions About Holiday Inn Express & Suites Rhinelander by IHG