Business Details
About
HotelBest Western
Located in Pewaukee,WI, the Best Western Waukesha Grand is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Waukesha Grand
Shiv Hotel Corporation Dba Best Western 2840 N Grandview Blvd, Pewaukee, WI
53072, United States
Hours
Reviews
3.9
1,084 reviews
5 stars
465
4 stars
338
3 stars
119
2 stars
54
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking problem-solving skills.
Cleanliness Issues
Many guests reported cleanliness problems, including dirty rooms, unclean bathrooms, and unpleasant odors, with some mentioning bugs and mold.
Breakfast Quality
While some guests enjoyed the breakfast, others noted that it was often lacking in variety and quality, with items missing or served cold.
Room Conditions
Several reviews mentioned issues with room conditions, such as outdated decor, uncomfortable beds, and malfunctioning appliances.
Positive Experiences
Despite the negative feedback, some guests praised the friendly staff, comfortable beds, and good location, indicating that experiences varied.
- JJJeremyDec 6, 20255.0It's a nice hotel just the smell by the elevator is all they could refresh that area
- JJJustinNov 26, 20251.0Zero customer service skills and zero resolution. Your fee's and when they are charged is unclear. Threatening to call the police on someone over the phone for questioning these fees is unacceptable. You lied to your customer relations department and no one is offering a resolution. I'll be sure to never stay at best western again and ill be sure my friends and family do the same. Kellie do better, your ability to handle customer related issues is poor at best. You blew this way out of proportion and your quick jump to calling the police leads me to believe you have done this to other customers before. That is irresponsible and dangerous, not to mention the waste of community resources and tax payer dollars. Edit in response: im not trying to get into a he said she said with and I'd appreciate if you kept your words out of my mouth at no point did I say I'd have you fired and me saying you dont want me to go down there would be in reference to this being what I thought should be a simple matter that could be handled the phone. I'll also add what is and isn't in the fine print isn't entirely my issue when one of your employees told me to my face that the option had been added to the account and was taken care of. I never even made a demand of you, I came at you confused and frustrated as anyone would be when it seems that they are being double charged for the service. Fortunately I never plan on doing business with best western again so ill never have to be berated by your abhorrent attitude.
- CSChristine SteensenNov 23, 20255.0Very nice hotel to stay in. Good pool size for the kids. I definitely would come and stay again.
- DHdan hillNov 16, 20255.0This property was outstanding. Staff did a great job upper management really on the ball. Thanks for a wonderful day. See you again soon.
- GJGreg JaegerNov 14, 20251.0Awful. My room smelled like cigarette smoke even though it was supposed to be non smoking room. Dry wall in the bathroom was clearly damaged. Toilet was not clean. I reached out to BestWestern to see if I could at least get a partial refund. They called me and and told me to email someone the pictures I took and said I should hear back in a couple of days. It's been at least two weeks now and nothing.
Frequently Asked Questions About Best Western Waukesha Grand
Is breakfast included in the stay at Best Western Waukesha Grand?
Yes, complimentary breakfast is available for guests at Best Western Waukesha Grand.
Does Best Western Waukesha Grand have a fitness center?
Yes, the hotel offers a fitness center for guests to use.
Is the Best Western Waukesha Grand a smoke-free property?
Yes, this hotel is a smoke-free property.
Is free Wi-Fi available at Best Western Waukesha Grand?
Yes, guests have access to free Wi-Fi throughout the hotel.
What are the operating hours of Best Western Waukesha Grand?
The hotel is open 24 hours every day of the week.
Where is Best Western Waukesha Grand located?
It is located at 2840 N Grandview Blvd, Pewaukee, WI 53072, United States.
What is the phone number to contact Best Western Waukesha Grand?
You can call the hotel at +1 262-524-9300.
Are there other hotels near Best Western Waukesha Grand?
Yes, Exel Grand Hotel Milwaukee is nearby, which can be an alternative accommodation option or a point of reference for visitors.
How can the nearby Exel Grand Hotel Milwaukee help guests at Best Western Waukesha Grand?
Guests can use Exel Grand Hotel Milwaukee as an additional lodging choice nearby or for local information that might assist their stay in Pewaukee.
Are there any nearby stores or service centers near Best Western Waukesha Grand?
Yes, Batteries Plus Bulbs is a nearby store specializing in automotive parts, mobile phone accessories, and lighting products which guests might find convenient.