Staybridge Suites Racine - Mount Pleasant by IHG

Reviews

• AO

  Ayianna Olivas

  5 days ago
  5.0
  Great hotel Beds were very comfortable, room was quiet, breakfast selection was good. Only thing I noticed was hot water didn't last very long .
• RN

  Robert N

  Nov 8, 2025
  5.0
  Nice place to stay, spacious and clean rooms, close to many restaurants, quiet and great staff
• AC

  Anirban Chakraborty

  Sep 19, 2025
  1.0
  Review of My Extended Stay: A Disappointing Turn Reflections After 66 Nights in a Double Queen Suite For more than two months—precisely 66 consecutive nights—I called this hotel my home away from home. As a permanent guest booked in a double queen suite with a kitchen, a premium room, I arrived with modest hopes and a suitcase full of optimism. Throughout most of my stay, things were uneventful, and I anticipated departing with pleasant memories and a glowing review, a testament to a long trip spent in comfort and ease. But as my final days approached, a series of experiences undermined what was otherwise a peaceful period, leaving me, instead, with a sense of disappointment and dismay. A particularly distressing episode unfolded on the morning of my checkout. Having a series of online business meetings scheduled, I proactively requested a late checkout at 9:39 am via the room intercom. The young man at the front desk checked with housekeeping and assured me that a 2:00 pm checkout would be possible. Grateful, I assumed this was a recognition of my loyalty as a long-term guest and IHG member. But at noon, in the midst of an important meeting and just as I was preparing lunch, I received a sudden call instructing me to vacate immediately or face charges for another night. Shocked and confused, I referenced the front desk conversation, only to be told—by the very same staff member—that no late checkout had ever been approved. The tone was rigid: “I can’t allow even five more minutes. You must leave now or pay more.” Stunned, I was forced to end my meeting abruptly, gather my belongings—five bags in total—and rush out of my room within ten minutes. My key was deactivated even as I scrambled to exit. I arrived at the front desk at 12:11 pm, bewildered and hurt, struggling to understand such abruptness and lack of consideration for someone who had called this place home for over two months. I share this review not out of bitterness, but from a sincere hope that fellow travelers might be spared the distress I experienced. Long-term guests deserve clarity, consistency, and respect—especially when their loyalty is evident. Sudden changes to agreed arrangements and a lack of empathy from staff can turn an otherwise agreeable stay into a source of lasting disappointment. Let this account serve as a caution and a prompt for the hotel management to examine their policies and treatment of guests, ensuring future visitors are afforded the reliability and courtesy every traveler deserves. My story is written so others may plan with eyes open, and perhaps inspire improvements where they are most needed.
• JG

  jamie glenn

  Aug 31, 2025
  5.0
  Hotel is clean and staff was very friendly. Hot tub is great size and clean. Pool was a little small, but great temperature and clean. Lots of seating around the pool and a grill outside. Really great breakfast spread. Room was big, full kitchen.
• MM

  m.8six

  Aug 11, 2025
  5.0
  I had a good and relaxing stay. The rooms are large and clean, and the kitchen has everything you need. 24-hour fitness, laundry, and a washing machine and dryer are free. Three times a week, snacks and drinks are available in the lobby. I'd gladly return.

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