Holiday Inn Express & Suites Milwaukee Airport by IHG

Reviews

• AP

  Amanda Podgorny

  Oct 20, 2025
  4.0
  This hotel was fine! The reviews made me nervous, but it was exactly what it’d expect from a holiday inn express. Room was fine, the lampshades were falling apart but it didn’t hinder anything. Bathroom was also pretty unremarkable but I opted not to bathe my kids in the tub. Great pool area for littler kids, deepest it goes is 4ft. Hot tub didn’t get very hot. Breakfast was typical breakfast fare, coffee was great, each cup brewed fresh.
• CL

  Crown Life

  Oct 18, 2025
  5.0
  It is great to have the indoor pool right downstairs at the hotel. I really like that we can take the kids to go swimming, while we are in Milwaukee during the years colder months of those long and sometimes very bitter 'Wisconsin Winters', that we all know and love (well maybe not so much on the ''Love'' part of it, actually!)
• AA

  Alexus Aguilar

  Oct 8, 2025
  2.0
  2.5 stars, mainly due to the surroundings. Front desk works were very friendly. Elevator was out of order, so had to carry all my bags to 3rd floor. Housekeeping knocked on my door numerous times even though I had a do not disturb sign up, and they were made aware I was a late checkout. I couldn’t fit my usb in the charging ports as they were crooked in the wall or something. The bathroom fan was also very dusty and I’m allergic to dust. I was a bit on edge due to the location when I got there. Seemed to be in a run down area. I also had issues with the ac and tub was very slippery
• LF

  Lola Falana

  Oct 4, 2025
  5.0
  I've stayed here 2x once right after covid and this weekend. Both times staff have gone above and beyond. Heather and Jennifer this weekend were exceptional.. the boys always have a great getaway and have peace of mind that there are no issues.
• AG

  alexa g

  Oct 2, 2025
  1.0
  Dear Clint, I am writing to file a formal complaint about my stay at the Holiday Inn Express located at 1400 W Zellman on September 27, 2025. The stay was extremely disappointing due to a number of serious issues, and I am requesting a full refund. Upon arrival, I was first assigned a room that was visibly dirty. I ended up having to move rooms three times, and all of the rooms were located on the third floor while the elevator was out of service. I was never informed in advance that the elevator was down, which forced me to carry all of my luggage and belongings upstairs. Throughout the week before my arrival, I had been texting with a previous coworker, Jalen, only to be told upon arrival that he had quit that day. I also asked if the elevator would be operational by checkout and was told it wouldn’t be for at least a month because the hotel was “behind on bills.” This kind of disclosure is completely unacceptable. Due to the poor experience, I asked to use the conference room at no charge as a courtesy. I was told the request was passed to yourself (clint), who denied it and quoted a fee of $150 — despite the multiple issues I was dealing with. I was also told by a housekeeping supervisor about a strict “no party” rule, which was never communicated in any of my calls with Jennifer prior to my arrival and is not listed anywhere online. This caused confusion and disrupted my plans. This was mentioned while I had a cake in my hands complaining that the room I was checked into was dirty. I feel like because I pointed out an issue, she tried spinning it on me as if I did something wrong. I wasn’t having a party-I reserved 3 rooms for this exact reason. She stated there was a max of 6 people per room, but in a standard double the max amount of guests is 4 people, which that’s exactly it. I had 4 guests in 2 rooms and 3 in another. I am a IHG employee I wouldn’t risk my job nor my discount for any negligence. But telling me the policy was in place because someone had 15 guests in one room is wild to me. Which again was unnecessary information since I reserved the correct amount of rooms per my guest count. Later that evening, a man was loitering near the front entrance and staring at my 7-year-old daughter in a disturbing way. He later met up with a woman arriving by Uber who appeared to be engaging in prostitution. This made me feel incredibly unsafe. When I checked into my third room, I walked in to find the PTAC unit torn apart with a maintenance cart still in the room. I called the front desk and was told someone was changing the filter, but the unit was clearly not working at all during my stay. I previously reached out to IHG Guest Relations and was told someone from the hotel would be contacting me. I have yet to receive any response, which is why I am now following up directly via email. The only positive aspect of my stay was that the pool was open and very clean, and I want to acknowledge the houseman who was present during both my check-in and check-out. He was constantly cleaning, working hard, and maintaining the property — I did compliment him in person and want to formally recognize his efforts. Given the number and seriousness of the issues I experienced — from poor room conditions and broken amenities to safety concerns — I believe a full refund is entirely appropriate and expected. Please respond to confirm when this refund will be issued.

Frequently Asked Questions About Holiday Inn Express & Suites Milwaukee Airport by IHG