Staff Performance
Many customers praised the friendly and helpful front desk staff, particularly highlighting individuals like Jerry and MaKayla for their exceptional service.
Room Condition
Numerous reviews indicated that the rooms are outdated and in need of repairs, with issues such as water damage, uncomfortable beds, and cleanliness concerns.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking in quality and variety.
Location
The hotel’s location was frequently noted as a positive aspect, with guests appreciating its proximity to local attractions and the river.
Management Issues
Several reviews pointed out poor management practices, including staffing shortages, lack of responsiveness to complaints, and issues with billing.