Certified by Hotel Indigo Madison Downtown by IHG • Mar 01, 2026
Reviews
4.7
719 reviews
5 stars
591
4 stars
95
3 stars
14
2 stars9
1 star10
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most customers praised the cleanliness of the rooms and hotel facilities, although a few noted minor issues with dust.
Staff Service
The staff received high marks for friendliness and helpfulness, with several specific mentions of exceptional service from individuals.
Location
Guests appreciated the hotel's convenient location, close to downtown and various attractions.
Amenities
The hotel offers good amenities, including a restaurant with quality food and a shuttle service, although some guests found the breakfast options lacking.
Room Comfort
While many enjoyed the comfort and design of the rooms, there were complaints about mattress quality and noise from housekeeping.
TC
Thomas Christian
3 days ago
5.0
Very nice hotel - Exceptionally clean, modern, and welcoming.
Fantastic location - Short walk to Willy Street, Capitol Square, etc.
Parking garage is just steps away from the front entrance and the hotel has reserved spots right as you pass the gate.
Would stay here again, for sure.
KS
Kira Surprise
Feb 22, 2026
5.0
So clean! Front desk, Sam, was kind and answered all of our questions. Rooms were spacious and the floor to ceiling windows were cool.
KB
Killian Beck
Feb 11, 2026
5.0
Very nice hotel. The employees were all very friendly and accommodating, our rooms were very clean, the amenities were nice, the food was delicious, (the french toast and smoothies are top notch), and it was great being able to bring our cat Fen along with us. I'm very grateful to have had such a pleasant, stress-free stay, and would highly recommend staying here
JT
Jessica Thornton
Feb 1, 2026
5.0
10 outta 10 recommend. Restaurant, bar, food, rooms and staff. All exceptional. Literally not one complaint.
SJ
Suzanne Johnson
Jan 26, 2026
5.0
Ok this a sweet place to stay for the night. Great location and the rooms were clean (I'm not checking the dust on the photo frames...I'm not that crazy, and I don't care about dust on photo frames). Everything was well thought out. The rooms are a very nice size, beds comfy and heat works. They actually have 1/4 size retro refrigerators. They are in walking distance to at least two music venues and football (soccer) field. There are also two breweries and a distillery within walking distance. I'm sure there is more, but it was -10 F with some wind, so we did very little walking. The parking garage is close and I felt very safe there.
Frequently Asked Questions About Hotel Indigo Madison Downtown by IHG
Is Hotel Indigo Madison Downtown by IHG suitable for business travelers?
Yes, Hotel Indigo Madison Downtown by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Madison Downtown by IHG have a loyalty program?
Yes, Hotel Indigo Madison Downtown by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Madison Downtown by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Madison Downtown by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Madison Downtown by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Madison Downtown by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Madison Downtown by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hotel Indigo Madison Downtown by IHG offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Is parking available at the hotel?
Yes, parking is available with valet parking services offered as well.
Is Hotel Indigo Madison Downtown by IHG pet-friendly?
Yes, pets are welcome at the hotel.
Are there facilities for business travelers such as meeting rooms and business centers?
Yes, the hotel has one meeting room and a business center suitable for business travelers.
Does the hotel provide airport shuttle or transfer services?
Yes, the hotel offers free airport shuttle and airport transfer services.
What fitness facilities are available at the hotel?
A fitness center with elliptical machines and free weights is available for guests free of charge.
Which nearby public transit station can help guests reach the hotel?
Guests can use the Metro - Patterson Station bus station nearby to reach the hotel conveniently.
Are there nearby dining options guests can visit before or after their stay?
Yes, nearby dining options include Palette Bar & Grill, LJ's Sports Tavern & Grill, Ático Lounge - Madison, and Black Locust Cafe.
What nearby entertainment venues are accessible from the hotel?
Guests can enjoy local entertainment at venues such as Breese Stevens Field, The Tinsmith, and JAMS dance club, all located close to the hotel.
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Certified March 01, 2026Yext Knowledge Graph
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